Planner – Merch Team (WA)

Planner, Merch Team – Based in Perth or Melbourne

We have an exciting and unique opportunity for you to progress your Merch career in Australia’s number one destination for those who love to cook and entertain as a Planner based out of either of our Support Office Locations in Epping, Victoria or North Fremantle, WA.

As with any role in a rapidly growing business, we work hard, however, we are empowered and given ownership to create successful outcomes for the business and our customers.

Together, as a team, we understand how our actions can impact the performance of the business and our customers which is why we work with energy, we commit, we act and we deliver for and support each other.

About us

Kitchen Warehouse started from humble beginnings in Fremantle, Western Australia in 1986. Even with our national expansion and strong online presence, we remain very much a family business, born from a genuine passion for home cooking and great food.

Today, Kitchen Warehouse operates a national store network and a dominant ecommerce channel, offering 12,000+ kitchenware products, with a significant and growing portion of our range developed under our own In-House Brands.

Customers visit us because we offer:

• The best selection of brands
• A world-class retail and online experience
• Exceptional service, advice, and product knowledge

About The role

We are looking for a passionate and driven Planner to join our Merchandise team as we look to excite our customers with a curated range of the worlds best Kitchenware. 

The Planner builds and delivers inventory and sales plans that maximise sales, margin and stock turn, with a clear mandate to grow In House Brand’s share of category sales.

The role supports the Buying and Sourcing teams with accurate forecasting and analysis, and helps embed a consistent trading model. 

Our Values

Kitchen Warehouse is built on four values, and the Planner role brings each of them to life in its own way:

• Authenticity – Plan with honesty and transparency – giving Buying, Sourcing and leadership a true read on risk, forecast confidence and stock position, rather than a number that simply looks good.

 

• Quality – Protect the quality promise behind every IHB product through disciplined forecasting, accurate data and reliable stock availability, so the Heart Promise guarantee and warranty always stand up.

 

• Family – Support and mentor the wider planning and replenishment team across WA, VIC and the Philippines, and work as one team with Buying, Sourcing and Supply Chain.

 

• Customer – Keep the customer at the centre of every plan – the right product, in stock, at a fair everyday price, every time.

And we bring these behaviours to life every day:

• Take Ownership – Commit, act, and deliver
• Challenge Respectfully – Ask questions, share ideas, align as a team
• Fact-Based Conversations – Use data to drive clarity and improvement
• Frugality – Deliver more with less, valuing time and resources

If you want to be part of a thriving, passionate, and commercially minded team, Kitchen Warehouse could be the place to take your career to the next level.

Key responsibilities:

Planning & forecasting

• Develop pre-season sales, margin and inventory plans by category and channel, that supports the category’s contribution plans.
• Own your categories & drive the trade of these with your Category Manager. 
• Monitor in-season performance,  adjust forecasts and orders accordingly. Propose & implement action plans. 
• Analyse product performance and recommend actions consistent with the Company strategies & targets.  

Sourcing & supply

• Own stock reliability for categories — working closely with the Sourcing team & replenishment teams on lead time & stock availability.
• Partner and assist the Replenishment teams in ensuring correct stock levels are maintained & allocated to meet demand.
• In conjunction with Buyers, communicate with key suppliers to ensure optimal stock levels across channels.
• Support range planning and product lifecycle management, including on-time forecasting and allocation for new products, coordinating with the Category Managers a balanced range.
• Collaborate with the Supply Chain team to deliver a strong customer experience end to end.

 Reporting, data & collaboration

• Prepare weekly trade reports (sales, comp/LFL, GP$, stock) and contribute to trade meetings.
• Maintain accurate data in planning tools and systems (Power BI, ERP, Replenishment system).
• Champion data hygiene and flag system inaccuracies, and stay current with AI-assisted forecasting and reporting tools as the business’s data & AI strategy matures.
• Provide admin support to the Merchandising Team Leads and mentor more junior members of the planning and replenishment team (WA, VIC and Philippines-based).
• Undertake ad hoc analysis of key brands, categories or trading events.
• Support decision making with data.

To succeed in the role you will have:

• Minimum of 2-5 Years of buying/planning/inventory/supply chain related experience
• Excellent verbal and written communication skills, and strong listening skills.
• Excellent organisational skills with a strong eye for detail, capable of multitasking & prioritising. 
• Strong Microsoft Office skills; working knowledge of Power BI, a Replenishment system and NetSuite (or similar ERP) highly regarded; comfort adopting new data platforms and AI-assisted tools as they are introduced.
• Highly motivated, with strong initiative and a positive attitude.
• Strong work ethic and the ability to meet tight deadlines in a fast-paced, changing environment.
• Ability to work with large volumes of data to identify trends and develop accurate, actionable insight.
• Strong problem-solving, retail maths and analytical skills.
• Ability to work independently with minimal supervision, and within a cross-functional team spanning Buying, Sourcing, Marketing and Supply Chain.
• Ability to make sound, informed decisions under time pressure and in ad hoc situations.
• Strong influencing and negotiation skills.
• A champion of process improvement and simplification.
• Leadership experience preferred.
• Understanding of financial metrics including sales, margin, inventory turn and weeks of supply.

Why us?

We’re growing fast and have an exciting future ahead of us. If you’ve been holding out for a role where you can really make an impact and become part of something bigger, this is it. 

Ready to join Kitchen Warehouse and land your ultimate job?

Salary: Competitive package aligned to experience