Payroll Operations and Experience Team Leader

Are you an experienced payroll professional ready to step into a leadership role? Join Lovisa as our Payroll Operations & Experience Team Leader and help drive payroll excellence across our APAC markets.

This is a hands-on leadership role where you’ll support the Payroll Manager, strengthen team capability, improve payroll processes and ensure our people have a seamless payroll experience.

• Support the Payroll Manager with the operational leadership of the Payroll team across APAC

• Assist with overseeing the end-to-end payroll cycle, ensuring accurate and timely processing

• Review payroll outputs, exceptions, reconciliations and key controls before finalisation

• Coach and develop the Payroll team, building capability and sharing knowledge

• Provide trusted payroll advice to managers and team members

• Own the employee payroll experience, ensuring enquiries are resolved accurately and within agreed timeframes

• Create and maintain payroll FAQs, guides and employee resources

• Prepare payroll reports for Operations and key stakeholders

• Support month-end activities including leave provisions, reconciliations, reporting and payroll journals

• Contribute to payroll system upgrades, testing, configuration and implementation projects

• Use payroll data and reporting to identify trends, errors and opportunities for improvement

• Drive a culture of collaboration, accountability and continuous improvement

• 3–5+ years’ relevant payroll experience

• Strong, up-to-date knowledge of payroll legislation and statutory requirements

• Intermediate to advanced Excel skills

• Strong numerical, analytical and problem-solving skills

• Experience with Dayforce Payroll highly desirable

• Experience with Time & Attendance systems, ideally UKG

• Retail payroll experience highly desirable

• Strong understanding of payroll systems and best-practice processes

• Excellent written and verbal communication skills

• A strong focus on accuracy, compliance and disciplined payroll execution

• A commercial mindset with a focus on continuous improvement

• A collaborative leadership style and genuine desire to support and develop others

• Ability to identify opportunities to improve processes, systems and the employee experience

• Join a global business offering endless career opportunities.

• Supportive, diverse and inclusive team environment.

• Strong culture – we truly harness our 10+1 Culture Commitments.

• Paid Birthday Leave.

• Generous 50% discount on Lovisa products.

• Free gym membership.

• Attractive Referral Rewards Incentive Program.

• Modern HQ with a fully stocked kitchen on Glenferrie Road, close to everything you need on your doorstep.

• Personal Development & Succession Plans.

Lovisa is a global, fashion-forward jewellery brand that has been setting trends since launching in Australia in 2010. Today, we're proud to have over 1,100 stores across 50+ markets, with ambitious plans for continued global growth.

As an ASX-listed retailer, we're driven by innovation, collaboration and our people. Join a fast-paced global business where you'll have the opportunity to build your career, take on new challenges and grow with us as we continue to expand worldwide.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.