Tech Lead- ITOM

About XPT

• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.
  
• We have 120+ technocrats in Australia working at our client locations. 
  
• XPT Software Australia is part of group companies which has global presence across India & Europe.
  
• We have served 100+ clients globally, fulfilling their onsite-offshore needs.
  

·         Gather, analyze, and document business and technical requirements for ServiceNow ITOM initiatives.

·         Conduct workshops with infrastructure, cloud, network, application, and operations teams to understand current-state processes and challenges.

·         Translate business requirements into functional and technical specifications for ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.

·         Define CMDB data model, CI classes, relationships, identification and reconciliation rules aligned with CSDM.

·         Work with architects and technical teams to design scalable ITOM solutions and integration requirements.

·         Analyze infrastructure, cloud, monitoring, and application landscapes to support Discovery and Service Mapping implementations.

·         Facilitate integration requirements between ServiceNow and enterprise monitoring tools such as SolarWinds, Splunk, Dynatrace, CloudWatch, Azure Monitor, and others.

·         Support Event Management and AIOps use cases by defining event correlation, alert management, and operational workflows.

·         Develop user stories, process flows, use cases, acceptance criteria, and functional design documents.

·         Coordinate UAT activities, defect management, solution validation, and stakeholder sign-off.

·         Support data quality initiatives, CMDB governance, and continuous service improvement programs.