ServiceNow ITOM Architect

About XPT

• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.
  
• We have 120+ technocrats in Australia working at our client locations. 
  
• XPT Software Australia is part of group companies which has global presence across India & Europe.
  
• We have served 100+ clients globally, fulfilling their onsite-offshore needs.
  

Key Responsibilities

• Lead the architecture, design, and implementation of enterprise-scale ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Discovery, AIOps, and CMDB.
  
• Collaborate with business stakeholders, infrastructure teams, cloud teams, network teams, application owners, and operations leaders to define the ITOM roadmap and target-state architecture.
  
• Conduct architecture workshops to understand current-state processes, technology landscape, operational challenges, and future business requirements.
  
• Define and maintain the CMDB architecture, including CI classes, data models, relationship frameworks, identification and reconciliation rules (IRE), governance standards, and alignment with Common Service Data Model (CSDM).
  
• Design scalable and sustainable ITOM solutions that support digital transformation, operational resilience, and service visibility across hybrid environments.
  
• Provide architectural guidance for Discovery and Service Mapping implementations across on-premises, cloud, containerized, and multi-cloud infrastructures.
  
• Establish architecture standards, design principles, and governance models for ServiceNow ITOM deployments and integrations.
  
• Define enterprise integration architecture between ServiceNow and monitoring, observability, and management tools such as Splunk, SolarWinds, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, LogicMonitor, and other third-party platforms.
  
• Drive Event Management and AIOps strategy, including event ingestion, normalization, correlation, alert intelligence, noise reduction, root cause analysis, and automated remediation frameworks.
  
• Partner with Enterprise Architects and Platform Architects to ensure alignment with broader IT, cloud, security, and operational strategies.
  
• Review and approve technical designs, data models, integration patterns, and implementation approaches to ensure adherence to architecture standards and best practices.
  
• Provide leadership in complex technical discussions, solution design reviews, risk assessments, and architecture governance forums.
  
• Define automation opportunities leveraging ServiceNow workflows, orchestration, integration technologies, and AI-driven operations capabilities.
  
• Lead platform scalability, performance, security, and operational readiness assessments for ITOM implementations.
  
• Establish CMDB governance frameworks, data quality controls, compliance standards, and continuous improvement initiatives.
  
• Mentor solution architects, business analysts, developers, and implementation teams on ITOM architecture best practices.
  
• Support program planning, estimation, architecture documentation, and stakeholder presentations for executive and technical audiences.
  
• Provide strategic recommendations to improve infrastructure visibility, service mapping accuracy, operational efficiency, and IT service health monitoring.