Technical Program Manager - Enterprise Services Delivery

We are seeking an experienced Technical Program Manager to support the delivery of enterprise customer programs, network lifecycle initiatives, resiliency projects, decommissioning activities, and transformation programs within a telecommunications environment. The successful candidate will drive end-to-end program delivery, governance, financial management, stakeholder engagement, and vendor coordination while ensuring successful execution against agreed milestones and business outcomes.Key ResponsibilitiesProgram & Project DeliveryManage end-to-end enterprise customer delivery and implementation programs.Coordinate implementation activities across Engineering, Operations, Finance, Customer Delivery, Property, Network Planning, and external vendors.Develop and maintain integrated project plans, schedules, milestones, dependency trackers, and delivery roadmaps.Manage critical path activities and program interdependencies.Support network lifecycle, resiliency, decommissioning, and transformation initiatives.Ensure delivery milestones are achieved within agreed timelines and budget constraints.Governance & ReportingEstablish and maintain project governance frameworks and controls.Manage RAID (Risks, Actions, Issues, Dependencies) processes.Prepare weekly and monthly executive status reports.Develop Steering Committee Packs and governance presentations.Facilitate governance forums and stakeholder review meetings.Maintain project documentation and ensure compliance with program governance standards.Financial ManagementTrack and manage project budgets, forecasts, and expenditures.Monitor CAPEX and OPEX spend against approved budgets.Identify budget variances and develop remediation plans.Support financial reporting and cost optimization initiatives.Provide regular forecasting and financial performance updates.Risk & Dependency ManagementIdentify, manage, and escalate project risks and issues.Maintain risk registers and issue logs.Develop mitigation and contingency plans.Manage project dependencies across internal and external stakeholders.Ensure proactive resolution of delivery blockers and risks.Stakeholder & Vendor ManagementPartner with cross-functional business and technical teams.Coordinate multiple stakeholder groups across the enterprise.Manage third-party vendors and suppliers.Monitor contractual obligations, SLAs, milestone commitments, and delivery performance.Drive effective communication between business, technical, and executive stakeholders.Continuous ImprovementContribute to lessons learned activities and post-implementation reviews.Develop recommendations for governance and delivery improvements.Support continuous improvement and delivery maturity initiatives.Required QualificationsCandidates should possess one or more of the following:PMP (Project Management Professional)PRINCE2 PractitionerSAFe, AgilePM, or equivalent Agile/Hybrid certificationBachelor's Degree in Engineering, Telecommunications, Information Technology, or related disciplineTelecommunications industry accreditations (preferred)Required ExperienceMandatoryMinimum 5+ years of Project or Program Management experience.Minimum 3+ years within Telecommunications, Infrastructure, Utilities, or Enterprise Service Delivery environments.Demonstrated experience managing enterprise customer delivery programs.Proven experience managing vendors and third-party suppliers against SLAs and contractual commitments.Experience managing project budgets exceeding AUD $5M.Strong stakeholder management experience across large enterprise environments.Experience maintaining governance frameworks, risk registers, and executive reporting.Highly DesirableNetwork lifecycle management experience.Legacy infrastructure decommissioning programs.Network resiliency and redundancy projects.Risk remediation and transformation initiatives.Telecommunications carrier or service provider experience.Technical SkillsMicrosoft Project, Smartsheet, or similar scheduling tools.Microsoft 365 Suite (Excel, PowerPoint, Word, Teams, SharePoint).Financial reporting and budget management.Risk and issue management frameworks.Executive reporting and steering committee presentations.Program governance and portfolio reporting.Key CompetenciesStrong leadership and accountability.Excellent communication and presentation skills.Ability to engage with executive stakeholders.Problem-solving and risk management capabilities.Strong commercial and financial acumen.Ability to work across multiple concurrent programs.Collaborative approach with internal teams and external vendors.DeliverablesThe successful consultant will be responsible for producing:Integrated Project PlansProgram Roadmaps & Milestone PlansRAID RegistersExecutive Status ReportsSteering Committee PacksFinancial Forecast ReportsDependency & Vendor TrackersLessons Learned DocumentationService Delivery Performance Dashboards