Front Desk/Dermal Therapist/Massage Therapist

Join Our Growing Aesthetic & Wellness Team

We are looking for a warm, professional and passionate Front Desk / Dermal Therapist / Massage Therapist to join our growing aesthetic and wellness clinic.

This is a diverse role suited to someone who loves beauty, skin, wellness and exceptional client experiences. You will be an integral part of the team, creating a welcoming environment for clients while providing high-quality dermal and massage treatments.

About the Role

This position combines front-of-house reception, client coordination and hands-on treatment services. You will work closely with our clinical and wellness team to ensure every client receives a professional and personalised experience from the moment they walk through the door.

Key Responsibilities

Front Desk & Client Experience

• Welcome and warmly greet clients

• Manage bookings, appointments, cancellations and enquiries

• Answer phone calls, emails and social media enquiries

• Process payments and manage POS systems

• Maintain accurate client records and treatment notes

• Assist with opening and closing procedures

• Maintain a clean, organised and professional reception area

• Provide outstanding customer service and build strong client relationships

• Assist with retail skincare sales and product recommendations

• Support the team with daily clinic administration

Dermal Therapy

• Perform professional skin treatments within your qualifications and scope of practice

• Skin consultations and treatment planning

• Perform treatments such as facials, skin needling, IPL and other approved dermal therapies

• Educate clients on appropriate home-care routines

• Recommend professional skincare products based on individual skin concerns

• Maintain high standards of hygiene, infection control and treatment-room presentation

Massage Therapy

• Provide professional massage treatments within your qualifications and scope of practice

• Conduct appropriate client consultations

• Tailor treatments to individual client needs

• Maintain a calm, relaxing and professional treatment environment

• Ensure treatment rooms are prepared and maintained to a high standard

About You

We are looking for someone who is:

• Qualified in Dermal Therapy, Beauty Therapy and/or Massage Therapy

• Confident, friendly and approachable

• Passionate about skin, beauty, wellness and the aesthetic industry

• Professional and well-presented

• Customer-focused with excellent communication skills

• Comfortable working independently and as part of a team

• Organised and able to multitask in a busy environment

• Confident recommending skincare and treatments

• Reliable, punctual and enthusiastic

• Passionate about delivering an exceptional client experience

Previous experience is required

What We Offer

• A beautiful, professional aesthetic and wellness environment

• Supportive and collaborative team culture

• Opportunities for professional development and training

• Staff treatment and product benefits

• Opportunities to expand your skills across aesthetics, dermal therapy and wellness

• Career progression within a growing business

• A varied role where no two days are the same