Branch Manager Caravan

Sales | Operations | Customer Experience | Team Leadership

Fantasy Caravan is looking for an experienced and hands-on Branch Manager to lead our Coopers Plain branch operation.

This is a broad business leadership role with responsibility for the overall performance of the branch, including sales, customer experience, deliveries, service, workshop operations, team performance and cost control.

We are looking for someone who can take ownership of a branch, organise people and priorities, solve problems and deliver results.

You will be responsible for ensuring the Queensland branch operates effectively across the full customer journey — from sales through to delivery and after-sales support.

Key responsibilities include:

• Lead the overall day-to-day operation of the branch.

• Drive sales performance and support the sales team to achieve targets.

• Ensure customer deliveries are properly planned and executed.

• Oversee service, warranty and workshop operations.

• Organise the team, workload and priorities across the branch.

• Maintain a high standard of customer experience and resolve issues effectively.

• Manage branch expenses, resources and operating efficiency.

• Ensure company systems, records and reporting are maintained accurately.

• Coordinate local caravan shows, events and branch activities.

• Work closely with Head Office to achieve company and branch objectives.

We are looking for someone who combines leadership with practical execution.

You should be:

• Commercially minded and results focused.

• A strong organiser and problem solver.

• Comfortable managing different functions and priorities.

• Confident dealing with customers and leading a team.

• Capable of making decisions and taking responsibility for outcomes.

• Comfortable using CRM, business systems and reporting tools.

• Able to manage costs and branch resources responsibly.

• Willing to stay close to the operation and support the team when required.

Experience in caravans, automotive, dealerships, retail, service, workshops, machinery, marine or a similar operational environment would be highly regarded.

Sales experience and previous responsibility for a branch, dealership or business unit would also be an advantage.

You will build a branch that:

• Achieves its sales and business targets.

• Delivers a strong customer experience.

• Runs an organised and efficient operation.

• Resolves problems quickly.

• Controls costs and resources effectively.

• Has a capable, accountable and well-organised team.

This is an opportunity for someone who wants genuine responsibility for running and growing a significant part of the Fantasy Caravan business.

Apply now with your resume and a brief introduction to your management and operational experience.