Account Manager – Full-Time

We’re looking for an experienced Account Manager to join our team and take ownership of key customer relationships and commercial growth opportunities.

This is not a traditional account management role focused purely on processing orders. Your primary responsibility is to generate revenue, grow existing accounts and strengthen customer relationships.

You’ll work closely with key trade customers, identifying opportunities to expand the products they purchase from us while taking commercial ownership of pricing, margins and customer outcomes.

• Convert identified product opportunities across key target accounts – your primary measure of success.

• Grow revenue by introducing products and product categories that key accounts don’t currently purchase from us.

• Manage quoting, pricing and margin across your key account portfolio.

• Own the full order lifecycle for key accounts across all products, including specification validation.

• Build strong relationships with key customers and become their trusted commercial contact.

• Manage customer conversations around job timing, remakes and changes.

• Reactivate lapsed customers and identify new trade account opportunities.

• Proactively make outbound calls to existing customers to uncover new opportunities.

• Resolve customer issues and escalations.

• Provide cover for Order Processing when required.

Your performance will be measured commercially, with a strong focus on growth:

• Revenue generated from products and product categories that key accounts don’t currently purchase from us

• Gross margin across your account portfolio

• Number of product families purchased by each customer

• Reduction in remake rates and identification of their causes

• Customer issues and escalations resolved

• Growth and reactivation of existing customer accounts

We’re looking for someone who is commercially confident, proactive and comfortable picking up the phone and having conversations with customers.

You’ll need:

• Proven account management, sales or business development experience

• Strong commercial judgement and confidence discussing pricing and margins

• The ability to identify and convert cross-sell opportunities

• Excellent communication and relationship-building skills

• Confidence handling customer conversations

• Strong attention to detail and the ability to understand product specifications

• A proactive approach rather than waiting for customers to come to you

Window furnishings experience is highly regarded.

Industry knowledge will allow you to become productive quickly and confidently understand how our customers operate, including products, pricing, specifications and commercial outcomes.

This is an opportunity to take ownership of a significant customer portfolio and play a direct role in growing the business.

If you’re commercially minded, enjoy building relationships and like the idea of picking up the phone and creating revenue rather than simply processing it, we’d like to hear from you.

Apply now to join our growing team.