Account Manager

ABOUT US

At Artisan Exterior, we don’t just sell products; we help transform outdoor and architectural project visions into stunning realities. Our core values define how we work: we have a deep Customer Commitment, thrive on Collaboration, Own It by holding ourselves accountable, foster Innovation, and treat everyone with Respect to build long-term trust.

We are looking for a high-performing Account Manager to join our sales team located in our studio in Fyshwick.

PRIMARY PURPOSE OF ROLE: 

The Account Manager is a high-performing, commercially driven sales role responsible for managing and growing a portfolio of key trade accounts while proactively identifying and pursuing new business opportunities. The role combines ownership of an existing client portfolio with active outbound sales, requiring consistent pipeline development, excellent customer service, and strong administrative discipline to deliver consistent revenue results.

KEY OBJECTIVES & RESPONSIBILITIES:

Account Management

·       Portfolio Management: manage and grow a portfolio of key trade accounts, driving revenue and long-term value. Delivering excellent customer service across the full client journey, including customer service of retail clients in Studio.

·       Upselling & Cross-Selling: identify upselling and cross-selling opportunities within existing accounts.

Business Development

·       New Business Generation: generate new business through proactive outbound sales and networking.

·       Pipeline Management: maintain a strong sales pipeline with consistent follow-up and lead progression.

·       Relationship Building: build strong relationships with clients and industry stakeholders.

Sales Administration & Reporting

·       Quotes & Orders: prepare quotes, process orders, and manage sales administration.

·       Performance Reporting: track and report on performance, pipeline, and conversion metrics.

·       CRM Discipline: maintain accurate and up-to-date CRM records (NetSuite) and uphold strong administrative standards, collaborating closely with internal teams to ensure seamless project delivery.

What We’re Looking For

·       Proven experience in a Sales or Account Manager role, with a strong track record of meeting and exceeding targets.

·       Demonstrated success in outbound sales and new business development.

·       Confident, persuasive communicator with strong relationship-building skills and commercial acumen to spot growth opportunities within accounts.

·       Comfortable using CRM systems to manage pipeline, activity, and reporting with strong attention to detail.

·       Organised and self-motivated, able to manage multiple projects and priorities independently and as part of a team.

·       Experience working with builders, trades, designers, or architects is highly regarded.

·       Ability to read plans and understand project requirements, with strong numerical and analytical skills to interpret measurements and quantities.

·       A valid driver's licence and willingness to travel within the territory (ie South Coast); able to work the occasional Saturday when required.   

Position Details & Benefits

Working Hours

Monday to Friday, with the occasional Saturday when required.

Incentives

Competitive base salary plus bonus structure.