Dental Receptionist- Orthodontic Clinic

About the role

Harmony Orthodontics is seeking a dedicated and professional Dental Receptionist to join our orthodontic clinic in Riverton, This is a full-time position for 35 hours a week , 9am - 5pm Monday - Friday. As the first point of contact for our patients, you will play a vital role in creating a welcoming and efficient experience for everyone who visits our practice. This role is essential to the smooth operation of our clinic and directly impacts patient satisfaction and retention.

What you'll be doing

• Greeting patients warmly and professionally upon arrival, ensuring a positive first impression

• Managing patient appointment scheduling and maintaining accurate records using our dental practice management software

• Processing patient registrations and updating personal information and medical history forms

• Handling telephone enquiries and booking appointments with efficiency and courtesy

• Processing patient payments and managing billing procedures

• Coordinating patient flow throughout the clinic to ensure clinicians are utilized effectively

• Providing patients with information about treatment options, costs and aftercare requirements

• Managing reception administration, including correspondence, filing and general office duties

• Supporting the clinical team by preparing patient records and treatment documentation

• Banking and Mail

• Assisting in Sterilization when required

• Assisting in Environment Cleaning

What we're looking for

• Previous experience as a dental receptionist/dental assistant or in a similar healthcare reception role

• Knowledge of sterilization protocol

• Strong organisational and time-management skills with the ability to manage multiple tasks and priorities simultaneously

• Excellent communication skills, both verbal and written, with a professional and friendly demeanor

• Proficiency with dental practice management software and general computer systems

• Knowledge of dental terminology and familiarity with orthodontic procedures and treatments

• Ability to handle sensitive patient information with discretion and maintain strict confidentiality

• Strong customer service orientation with genuine empathy for patient needs

• Attention to detail and accuracy when managing appointments, billing and patient records

• The ability to work effectively as part of a team and support clinical staff

• Flexibility and adaptability to respond to the changing needs of a busy practice

• Have full Australian working rights

About us

Harmony Orthodontics is a leading orthodontic practice committed to delivering exceptional patient care and achieving beautiful, confident smiles. We pride ourselves on creating a warm, welcoming environment where patients feel valued and supported throughout their orthodontic journey.

What we offer

• Full-time employment with ongoing job stability and security

• Competitive salary package reflecting experience and qualifications

• Supportive and collaborative team environment

• A modern, well-equipped clinic with the latest dental technology

• Friendly patient base and rewarding work creating positive life changes

• Work-life balance considerations and flexibility where possible

• A role where you will make a genuine difference to patients' lives and self-confidence

Apply now

If you are an enthusiastic and professional Dental Receptionist looking to join an orthodontic practice, we would love to hear from you. Please submit your CV, covering letter and details of your relevant experience to *********@harmonyorthodontics.com.au

We look forward to welcoming you to our team!