Retail Operations Manager – Door-to-Door Campaigns

Ready to take the lead on a fast-moving commercial operation?
GM Global are looking for a Retail Operations Manager to join our growing team and take ownership of the day-to-day performance, people and operations behind our door-to-door (D2D) commercial campaigns.

This is a hands-on role for someone who loves being where the action is. You’ll work closely with field teams, campaign leaders and senior management to make sure our campaigns are running smoothly, our people are supported, and our commercial targets are being delivered.

If you’re organised, commercially minded and thrive in an environment where no two days look exactly the same, this could be right up your alley.

What you’ll be doing
As Retail Operations Manager, you’ll be responsible for keeping the engine running across our D2D operations. Your role will include:

• Overseeing the day-to-day operations of our D2D commercial campaigns

• Supporting and coordinating field teams across multiple campaigns and locations

• Working closely with Campaign Managers and Team Leaders to monitor performance and identify opportunities for improvement

• Tracking campaign KPIs, sales results, productivity and operational performance

• Helping teams stay on target through effective planning, reporting and performance management

• Coordinating campaign launches, team movements, logistics and operational requirements

• Ensuring teams have the resources, equipment and information they need to perform effectively

• Supporting recruitment, onboarding and training processes for field staff

• Helping develop and implement operational processes that improve efficiency and consistency

• Identifying operational issues before they become bigger problems and jumping in to help solve them

• Maintaining accurate reporting, records and campaign documentation

• Working with senior leadership on forecasting, planning and commercial performance

• Supporting the development and rollout of new campaigns, territories and growth opportunities

• Ensuring company standards, policies and compliance requirements are followed across the field operation

• Building strong relationships with internal teams, clients and external stakeholders

• Regularly reviewing what’s working, what isn’t and what we can do better

What we’re looking for
You might come from retail management, sales operations, field operations, hospitality, logistics, events, recruitment or another fast-paced people-focused environment.

What matters is that you:

• Have experience coordinating people, operations or teams

• Are confident working with targets, KPIs and performance data

• Have strong organisational and time-management skills

• Can manage multiple priorities without losing sight of the details

• Are comfortable having conversations about performance and accountability

• Think commercially and understand the connection between great operations and great results

• Are proactive and naturally look for ways to improve things

• Can communicate confidently with everyone from new starters to senior leadership

• Are comfortable working in a fast-paced, constantly changing environment

• Aren’t afraid to get involved and get your hands dirty when the team needs you

Why you’ll love it
This isn’t a role where you’ll spend your days buried in spreadsheets wondering what happened to the rest of the office.

You’ll be close to the action, working alongside teams in a growing commercial environment where your decisions have a genuine impact on performance.

You’ll have the opportunity to:

• Take ownership of a growing D2D operation

• Work across multiple commercial campaigns and projects

• Develop your leadership and operational experience

• Help shape the systems and processes behind a growing business

• Work alongside an energetic, ambitious team

• Make a visible impact rather than getting lost in a big corporate machine

The role
Full-time | Perth, WA | $75,000 + super
We’re looking for someone who wants to build something, improve things and make an impact — not someone who simply wants to keep the status quo ticking along.

If that sounds like you, we’d love to hear from you.

Apply now with your CV and tell us a little about what makes you the right person to keep our operation moving.