Specialist - Retail Operations

At Compass Group, we're redefining the way retail operates across workplaces, remote sites, and customer environments nationwide. This hands-on role is perfect for a retail professional who thrives in the field, enjoys coaching teams, and can turn strategy into action. Supporting our Retail and Foodbuy businesses, you'll travel across sites to drive retail performance, improve customer experiences, implement new initiatives, and help unlock growth opportunities.

Responsibilities

• Execute national retail strategies, promotions, product launches and retail initiatives.
• Lead retail mobilisations and implement "perfect store" principles across sites.
• Coach and support site teams in retail excellence, customer service and best practice execution.
• Conduct site audits, identify improvement opportunities and share best-practice learnings.
• Monitor sales, stock management, shrink, waste, merchandising standards and KPI performance.
• Partner with operational leaders, suppliers and cross-functional teams to improve commercial outcomes.
• Support budget performance through reporting, analysis and action planning.
• Drive continuous improvement initiatives that enhance customer experience and 'best practice' operations.

Experience & Background

• 3-5 years' experience in retail operations, hospitality, food service or a similar customer-facing environment.
• Strong understanding of retail operations, merchandising and consumer behaviour.
• Proven ability to coach teams and influence site-level performance.
• Excellent stakeholder management and communication skills.
• Confidence analysing performance data and translating insights into actions.
• Experience supporting projects, site implementations or operational improvement initiatives.
• Qualifications in Business, Retail, Hospitality or related disciplines are advantageous

If you're passionate about delivering outstanding customer experiences, building capability in frontline teams and driving retail growth through executional excellence, we'd love to hear from you. Join a team where innovation, collaboration and operational excellence are at the heart of everything we do.