Customer Solutions Engineer

• Reviewing and approving customer solutions to ensure they are technically sound and deliverable. 

• Producing detailed solution designs and supporting non-standard customer requirements. 

• Delivering secure networking, SD-WAN, voice and security solutions for enterprise customers. 

• Managing projects through implementation, testing and operational handover. 

• Supporting customer projects across SD-WAN, Cloud, SIP, SWG, ZTNA, DLP, CASB and broader Telco technologies. 

• Working directly with customers to validate requirements, coordinate implementation activities and conduct testing. 

• Collaborating with Project Managers, Service Assurance, Product, Architecture and Operational teams to ensure successful customer outcomes. 

• Maintaining accurate technical documentation and solution records. 

• Providing technical leadership and guidance to internal and external stakeholders. 

• Driving continuous improvement across delivery processes and customer environments. Using AI, scripting and automation is strongly encouraged.  

• A hands-on engineer who enjoys designing and delivering customer solutions. 

• Comfortable working directly with customers and building trusted relationships. 

• Able to confidently engage both technical and non-technical stakeholders. 

• Strong problem solver who enjoys troubleshooting complex technical issues. 

• Highly organised and capable of managing multiple customer projects and priorities. 

• Demonstrates ownership, accountability and attention to detail. 

• Naturally curious and committed to continuous learning and technical development. 

• Calm under pressure and capable of managing critical implementation activities. 

• Passionate about delivering exceptional customer outcomes. 

You'll join a team that values technical excellence, ownership, collaboration and customer experience. You'll have the opportunity to work across a broad range of networking, voice, security and infrastructure technologies while partnering with some of Australia's leading enterprise and government organisations. 

We invest heavily in our people, support ongoing learning and certifications, and provide the opportunity to work on complex customer environments using best in class vendor technologies including Velocloud, Fortinet, Netskope, Cisco and Juniper solutions. 

If you're a Network Engineer, Security Engineer, SD-WAN Engineer or Customer Solutions professional looking to take ownership of customer outcomes and build your career with one of Australia's leading technology providers, we'd love to hear from you.