Scheduling & HR Assistant

Kangaroo Care is an innovative and rapidly growing organisation committed to delivering exceptional care and support services for individuals with disabilities. Our mission is to empower participants by providing person-centered solutions that enhance their quality of life and foster independence. We are seeking a passionate and dynamic Scheduling & HR Assistant to join our team. If you are driven by a commitment to making a meaningful difference in the lives of others and thrive in a fast-paced, innovative environment, Kangaroo Care is the place for you.

About the Role :

• Build, publish and maintain accurate staff rosters that match operational demand, budget and skill requirements.

• Manage day-to-day shift coverage — filling gaps, arranging replacements and responding to absences, call-outs and last-minute changes.

• Coordinate and record leave, availability and time-off requests while maintaining adequate staffing.

• Ensure rosters comply with relevant awards, agreements, Fair Work requirements and internal policies.

• Maintain scheduling/rostering systems and keep staff availability records current.

• Act as the first point of contact for staff queries on shifts, hours and roster changes.

• Monitor and report on rostering metrics such as overtime, unfilled shifts and labour cost against budget.

• Liaise with team leaders to forecast staffing needs for busy periods, events and seasonal demand.

• Coordinate and deliver the induction and onboarding process for new starters, including paperwork, system access and first-day arrangements.

• Conduct preliminary and phone-screening interviews, shortlist candidates against role criteria and provide recommendations to hiring managers.

• Assist with the recruitment process — posting job ads, scheduling interviews, corresponding with candidates and coordinating reference and background checks.

• Maintain accurate, confidential employee records and HR files in line with privacy requirements.

Looking for :

• Strong organizational and time-management skills, with the ability to manage multiple priorities.

• Excellent communication and interpersonal skills when dealing with staff and candidates.

• Previous experience in rostering, scheduling, HR administration, or a similar coordination role.

• Good computer skills, including Microsoft Office and rostering/HR management systems.

• Basic understanding of recruitment, employee records, Fair Work requirements, and workplace confidentiality.