HR & Roster Coordinator

HR & Rostering Coordinator (Casual – Full-Time Hours)

Location: Parramatta Park, Cairns QLD

Organisation: Compassionate Community Care Pty Ltd

Join a Team That Makes a Difference

Compassionate Community Care  is a growing, values-driven NDIS registered provider committed to delivering high-quality, person-centred supports across Far North Queensland. We are seeking an organised, proactive, and people-focused HR & Rostering Coordinator to join our administration team.

This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys balancing people management, workforce coordination, and administrative responsibilities.

This is a casual position offering ongoing full-time hours (38 hours per week) for the right candidate.

About the Role

As our HR & Rostering Coordinator, you will play a vital role in ensuring the smooth day-to-day operation of our workforce by coordinating staff rosters, supporting recruitment and onboarding, maintaining HR compliance, and ensuring our participants continue to receive exceptional, person-centred support.

You will be responsible for building strong relationships with our employees, participants, and leadership team while maintaining high standards of compliance, communication, and operational excellence.

Key Responsibilities:

·         Efficient Scheduling: Build, coordinate, and optimise staff rosters using ShiftCare, ensuring participant preferences, support requirements, staff skills, and service continuity are effectively matched.

·         HR Administration & Recruitment: Coordinate recruitment activities, including screening applications, scheduling interviews, completing reference checks, facilitating onboarding, maintaining employee records, and ensuring all mandatory documentation is current.

·         Stakeholder Relationship Management: Build and maintain positive working relationships with hospitals, the NDIA, support coordinators, allied health providers, government agencies, and other community organisations to support participant outcomes and effective service delivery.

·         Incident & Change Management: Respond promptly to last-minute roster changes, staff absences, participant cancellations, and emergency shift coverage while maintaining high-quality service delivery.

·         Compliance & Workforce Management: Monitor staff qualifications, NDIS Worker Screening, Blue Cards, First Aid, CPR, mandatory training, and roster compliance while ensuring adherence to the SCHADS Award, Fair Work legislation, and NDIS Practice Standards.

·         Employee Relations: Support managers with probation reviews, performance management processes, staff engagement initiatives, and general HR administration while maintaining confidentiality and professionalism.

·         Systems & Administration: Maintain accurate employee and participant information within ShiftCare, Employment Hero, and other organisational systems to support payroll, invoicing, compliance reporting, and operational efficiency.

Skills & Experience

·         Software Experience: Demonstrated experience using ShiftCare is highly desirable. Experience with Employment Hero or similar HR and workforce management systems will be highly regarded.

·         Industry Experience: Minimum 1–2 years' experience in HR, rostering, workforce coordination, or administration within the NDIS, Aged Care, Community Services, or Healthcare sector is preferred.

·         Award & Legislative Knowledge: Working knowledge of the SCHADS Award, Fair Work legislation, and NDIS Practice Standards is highly regarded.

·         Organisation & Problem Solving: Exceptional organisational skills with the ability to prioritise competing demands, remain calm under pressure, and confidently resolve rostering and workforce challenges.

·         Communication Skills: Excellent verbal and written communication skills with the ability to build positive relationships with staff, participants, families, and external stakeholders.

·         Attention to Detail: High level of accuracy in maintaining employee records, compliance documentation, payroll information, and rostering data.

·         Professional Attributes: A proactive, solutions-focused approach with the ability to work independently while contributing positively to a collaborative team environment.

Essential Requirements

• Current National Police Check

• NDIS Worker Screening Clearance (or ability to obtain)

• Blue Card (Working with Children Check)

• Current Australian Driver Licence

• Australian working rights

What We Offer

• Casual employment with ongoing full-time hours (38 hours per week)

• Competitive hourly rate plus casual loading under the Clerk’s Award - $35 to $42 an hour, based on experience.

• Supportive and collaborative team culture

• Ongoing professional development and career progression opportunities

• Modern office environment in Parramatta Park, Cairns

• Onsite parking

• Opportunity to make a genuine difference in the lives of people living with disability

• A supportive leadership team that invests in your success and career development

• Monthly BBQs

How to Apply

If you are passionate about people, thrive in a dynamic environment, and want to build your career with a growing NDIS provider, we'd love to hear from you.

Please submit:

• Your Resume

• A Cover Letter outlining your experience

• Relevant qualifications and licences

Applications will be reviewed as they are received, and interviews may commence prior to the closing date.

Compassionate Community Care Pty Ltd is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from diverse cultural backgrounds, and people living with disability.