Medical Receptionist

About Us

The Australian Prostate Centre (APC) is a dedicated medical facility located in Melbourne’s medical precinct. As a not-for-profit organisation, our focus is on providing top-quality care for prostate cancer, urological conditions, and men’s health.

Our North Melbourne clinic brings treatment, research, education, and patient support together under one roof. Learn more about our work at www.australianprostatecentre.org.au.

About the Role

We are looking for a reliable, compassionate, and organised Medical Receptionist to join our front-of-house team.

APC is a busy clinic supporting urologists, radiation oncologists, medical oncologists, endocrinologists, nurses, and allied health staff. As the first point of contact for our patients, you will play a crucial role in creating a welcoming environment while keeping daily clinic operations running smoothly.

Key Responsibilities

• Welcoming patients on arrival and handling phone enquiries warmly and efficiently.

• Managing appointment schedules, processing patient payments, and submitting Medicare claims.

• Preparing patient quotes and maintaining accurate electronic records and scanning.

• Assisting our doctors and clinical team with day-to-day administrative support.

• Communicating effectively with referring GPs and specialist rooms.

• Assisting with general admin tasks as directed by the clinic management team.

• Maintaining strict privacy and confidentiality standards for all patient records.

Desirable Criteria

• Experience using Genie medical software.

• Working knowledge of Medicare billing.

• A genuine interest in supporting patients through their healthcare journeys.

What We Are Looking For

• Medical Admin Experience: Previous experience working in a specialist clinic or allied health practice.

• Organisational Skills: The ability to stay calm and structured when front-desk demands build up.

• Tech Capabilities: Comfortable using medical software and computer systems with strong attention to detail.

• Patient-Centred Communication: A warm, empathetic, and professional phone and face-to-face manner.

• Work Ethic & Confidentiality: Reliable, punctual, and committed to patient privacy.

• Team Attitude: Willing to help out where needed and work well alongside colleagues and clinical staff.

What We Offer

• Competitive Salary: Access to salary packaging benefits to increase your take-home pay.

• Convenient Location: Close to public transport options in the North Melbourne medical precinct.

• Professional Environment: Work alongside leading specialists in a supportive clinical environment.

• Positive Team Culture: A supportive, inclusive environment focused on staff well-being.

How to Apply

If you are an experienced and compassionate Medical Receptionist seeking a rewarding role in a respected healthcare facility, we encourage you to apply.

Please submit your resume and cover letter outlining your experience and why you are interested in joining APC.

Enquiries: Contact Olivia O'Carroll, Practice Manager, at (03) •••• •600 or via email at ••••@apcr.org.au.

Closing Date: 24th August 2026 (seeking early September start).

Please note: Only shortlisted candidates will be contacted.