Attendant, Protagonist

About the role

Your role will be primarily based in Protagonist: A bustling café and bar located at the front of the State Theatre, serving up custom coffee blends, pastries and a proud locally sourced beverage list. Previous experience in a high volume, fast paced coffee/barista service is a must.

As a Hospitality Attendant, you will actively contribute to the efficient operation and revenue generation of various Hospitality outlets by providing a high standard of customer service, cleanliness, food & beverage service, preparation and effective cash handling. 

In this role, you will work rostered shifts across a variety of shift patterns including evenings and weekends. Candidates with high availability over these times will be preferred.

Based on the Theatres building forecourt, you must be comfortable in an outdoor environment .

Successful candidates will be available for rostering from 14th September 2026

Key Recruitment Dates

• To be considered, candidates must be available to attend onsite recruitment session on 2nd September: 15:00 – 17:00
• Successful candidates will be commencing employment from 14th September 2026

Casual role. Hourly rate of $32.87 inclusive of 25% casual loading plus superannuation

About you

Do you help people without a second thought? We are seeking confident, enthusiastic and passionate people with a strong work ethic who are dedicated to making every customer experience remarkable. 

You will work primarily at Protagonist: popular for your morning coffee fix, serving up custom coffee blends and breakfast options including our popular sandwiches and toasties. Previous experience in a high volume, fast paced coffee/barista service is a must.

For more details, please read  Position Description - Attendant, Hospitality

Skills and requirements

• Experience delivering exceptional customer service
• Previous hospitality or food and beverage experience
• Current Responsible Service of Alcohol (RSA) Certificate
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Experience operating POS and EFTPOS systems
• Cash handling and transaction processing skills
• Ability to work in a fast-paced environment
• High standards of presentation and professionalism
• Knowledge of food safety and hygiene practices
• Ability to maintain clean and organised work areas
• Flexible approach to working across multiple outlets
• Ability to stand for extended periods and undertake manual handling
• Comfortable working evenings, weekends and events
• Ability to learn new technology and systems
• Valid working rights in Australia
• Satisfactory National Police Check required

About the Team

The Hospitality team sits within the Customer Service Pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl.

The Hospitality Unit is focused on delivering exceptional customer service and innovative cuisine across all venues and function spaces in keeping with Arts Centre Melbourne standards.

About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy: 

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking 
• Access to wellbeing activities and learning and development programs  
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.  

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.

At Arts Centre Melbourne (ACM), we employ the Humanforce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Please submit your resume together with a cover letter by 11:55pm DATE  2026. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.