Casual Food and Beverage Attendant

Vacancy Number: #389

Position Title: Food and Beverage Attendant
Employment Type: Casual
Department: Integrated Services
Location: Multi-Campus (as directed by the Manager)
Award / Agreement: Melbourne Polytechnic Academic and Professional Staff Agreement 2025 (PACCT)
Classification Level: PACCT 2.1

Hourly Rate: $35.23 per hour
Applications Close: Wednesday, 2 September 2026

Provide exceptional customer service and high-quality food and beverage service across Melbourne Polytechnic’s café, catering and conference operations.

Melbourne Polytechnic has delivered hands-on, future-focused education for more than 110 years. Our people play a vital role in supporting students, industries and communities across Victoria.

In this role, you’ll enjoy:

• Meaningful work that supports education, training, innovation and student success

• A supportive and collaborative team environment

• Flexible work arrangements, where applicable

• Exposure to diverse programs, systems and continuous improvement initiatives

• A values-driven organisation committed to inclusion, wellbeing and quality

Reporting to the Manager, Café Operations, this role provides exceptional customer service to guests and clients across multiple café sites and a conference centre, ensuring a high standard of satisfaction throughout their experience.

You will provide professional food and beverage service across café, catering and conference operations, including preparing and serving beverages and basic food items, processing customer transactions, setting up and packing down event spaces and maintaining clean, organised and hygienic service areas.

The role also supports the effective day-to-day operation of café and venue catering services while maintaining food safety, hygiene, workplace health and safety and responsible service practices.

Reporting to the Manager, Café Operations, this position suits someone with previous café, restaurant or function centre experience who can provide exceptional customer service in a busy environment and work flexibly across varying shifts, locations and rosters.

What You'll Do

• Deliver friendly, efficient and professional customer service across café, catering and conference operations, responding to customer and guest enquiries and resolving service issues promptly and professionally

• Prepare and serve food and beverages in accordance with service standards, customer requirements and event specifications, including coffee and espresso-based drinks, basic food items, table service, buffet service and barista service where required

• Operate point-of-sale systems, process cash and electronic payments accurately and reconcile transactions in accordance with organisational procedures

• Prepare, set up, maintain and clear café, catering and conference service areas, including function spaces, room layouts, catering stations and audio-visual equipment as required

• Support the delivery of catering and conference events by working effectively with kitchen staff, event coordinators and other stakeholders to meet event and customer requirements

• Maintain knowledge of menu offerings and assist customers with special dietary requirements or preferences

• Support effective stock control through the receipt, storage, replenishment and rotation of stock and supplies

• Maintain clean, organised and hygienic service areas and follow food safety, hygiene and safe food-handling procedures in all tasks

• Demonstrate workplace health and safety practices, uphold Responsible Service of Alcohol requirements and report incidents, hazards, equipment faults, maintenance issues and stock shortages promptly

• Contribute positively to a collaborative team environment and work flexibly across café, catering and conference operations, varying shifts, locations and rosters

• Responsible Service of Alcohol certificate (Mandatory)

• Food Handling Certificate (Mandatory)

• Previous experience in a similar role within a café, restaurant or function centre

• Proven ability to provide exceptional customer service in a busy environment

• Competent in preparing and serving barista coffee and basic food items

• Ability to work a varied casual “Call In” roster, including weekdays, evenings and weekends

• Knowledge of Food and Beverage

• Previous teamwork experience

• Conference or event catering experience

Qualifications & Mandatory Checks

Appointment to this position is subject to meeting the qualification requirements (where applicable) and the successful completion of all mandatory employment checks.

Qualifications

To be considered for this role, applicants must hold relevant qualifications and/or equivalent experience aligned to the requirements of the role, as outlined in the Position Description. 

Mandatory Checks

You must hold, or be eligible to obtain:

• A valid Victorian Working with Children Check (Employee)

• A National Police Check

• Any other role-specific employment, regulatory or safety checks required for the position

How To Apply

Click Apply to submit your application through Melbourne Polytechnic’s careers portal. You will be able to view the full Position Description and upload your documents online.

Please ensure you:

• Complete all pre-screening questions

• Upload your CV and a brief cover letter (maximum 2 pages) outlining how your skills and experience align with the role

• Maximum file size: 2MB per document

• Preferred format: PDF (Word .doc or .docx accepted)

• Avoid special characters in file names (e.g. ! @ # % *)

Our selection process may include:

• An interview (in person or via Microsoft Teams)

• Reference checks

• Employment and qualification verification

We aim to provide a respectful and timely recruitment experience for all applicants.

For further information, please contact the Recruitment Team via ***********@melbournepolytechnic.edu.au

Melbourne Polytechnic is an equal opportunity and child-safe employer. We value the knowledge, skills and perspectives of Aboriginal and Torres Strait Islander peoples and strongly encourage applications from First Nations candidates. We also welcome applications from people with disability, people from culturally diverse backgrounds, women in underrepresented areas, and people of all genders, gender identities, sexual orientations and LGBTQIA+ communities.

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.