Customer Service Officer - Autism Advisor

As a Customer Service Officer-Autism Advisor, you’ll be a trusted first point of contact—guiding individuals and families through available supports, including the NDIS, with empathy, clarity and confidence. You’ll help translate complex information into practical next steps, ensuring every person feels heard, understood, and supported.

Are you someone who thrives on connecting with people and making a meaningful impact? Join our dedicated Customer Service Officer-Autism Advisor team and play a key role in supporting individuals and families to access the services they need to live fulfilling lives.

As strong collaboration and workplace culture are central to achieving our goals, this is a fully office-based, in-person role.

This is a 12-month fixed-term contract to cover a period of parental leave.

You're a people-focused professional with strong communication skills and a passion for delivering excellent customer service.

We’re looking for someone with:

To join our team you will be required to complete mandatory clearances including a NDIS Workers Screening Check and a Working with Children check.

Benefits
There are many benefits to working at the Association. Here are just a few:

We ask you to keep your application as authentic as possible and not provide responses utilising AI. This helps us get a clearer picture of your skills and communication style.

As part of the application process, please include a cover letter to address the core skills and experience required for the Customer Service Officer-Autism Advisor role.

We specifically, we ask that you outline:

To apply, click “Apply Now” below to upload your resume and cover letter. Applications close 02 September 2026, please apply as soon as possible as shortlisting will commence prior to this date.

The Autism Association is one of Australia’s largest for-purpose specialist Autism providers, offering a range of services to individuals of all ages. We are inspired every day to make a difference in the lives of people with Autism and are deeply committed to assisting them to achieve the life and opportunities they choose.

We are an equal opportunity employer. We are committed to upholding our values on equity, diversity and inclusion in our recruitment and workplace culture – a place where everyone feels valued, heard and supported. We strive to make our roles and workplace accessible to people with disability and culturally appropriate to individuals of an Aboriginal and Torres Strait background.

The Autism Association of WA is a Child Safe Organisation and is committed to ensuring the safety and wellbeing of all children.