Customer Service Officer

Looking to utilise your customer-focused skills in a truly rewarding office-based role?

We are seeking a highly driven and customer-focused individual to join our MyTrust team in the role of Customer Service Officer. In this role, you will bring exceptional person-centred skills as the first point of contact for our customers and a gateway to participants in achieving their goals.

The role will be a 12-month maximum term contract working full-time, Monday to Friday within our Head Office located in Coniston. You will join a dynamic and friendly team of professionals and work collaboratively with operational leaders to provide exceptional service to our customers.

As a team member within the MyTrust team you will:

• Engage with participants to establish their NDIS plans with The Disability Trust’s services.
• Liaise with stakeholders with regard to rostering and budgeting.
• Interpret legal documentation and reports to maximise client plans.
• Review and update information and provision of supporting documentation.
• Manage administrative aspects of the NDIS participant relationship.

The annual salary for this role is between $80,000 and $85,700 (plus superannuation) dependent upon relevant experience and qualification.

About you

• Experience in a similar role within the Community Services or relevant industry, working within a large team.
• Exceptional customer service and communication skills with a positive, empathetic and professional attitude.
• Strong analytical, financial and process-oriented skills with the ability to work in a fast-paced environment.
• Excellent problem-solving skills with the ability to effectively manage client enquiries.
• Ability to work collaboratively as part of a team and liaise with operational leaders and support services.
• Understanding and knowledge of NDIS funding requirements is desired, but not essential.