Account Executive (SaaS Customer Experience)

About Resonate CX

Resonate CX is an Australian B2B SaaS company delivering customer experience software to enterprise clients across Australia and globally. We're backed by a raving-fan customer base and strong product-market fit in a category that's only becoming more mission-critical. We're growing fast, and we're building the team to match.

The Opportunity

We're looking for a motivated, results-driven Account Executive to drive net new logo client sales. This is a sales hunter role, ideal for someone eager to build pipeline, learn complex sales cycles, and close strategic deals. You'll own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.

Coming from an SDR role? If you've consistently exceeded quota, have a strong grasp of outbound and discovery, and are ready to own the full sales cycle through to close, we encourage you to apply — we're glad to consider high-performing SDRs ready to make the leap to a full-cycle Account Executive role.

What You'll Actually Be Doing

Own the full sales cycle: outbound prospecting → discovery → demo → value prop building → negotiating → closingGenerate a quality, diversified sales pipeline through strategic outbound efforts and creative prospectingLead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomesLearn and apply the MEDDIC framework to qualify and advance sales opportunitiesBuild tailored value propositions and business cases tied to measurable ROI and customer outcomesDeliver product demonstrations that connect capabilities to real customer challengesEngage and negotiate with multiple stakeholders across buying committees, protecting pricing integrityMaintain accurate pipeline forecasting and strong deal hygiene in CRMPartner cross-functionally with marketing, product, and customer success to drive deal success

What You'll Bring

You have 2–4 years of B2B SaaS sales experience, ideally in Customer Experience or an adjacent categoryYou have a demonstrated track record of meeting or exceeding quota in a new-business or hunter-style role, managing 1–3 and 3–6 month sales cyclesYou're proactive about building pipeline — you don't wait for opportunities to come to you — with solid outbound prospecting skills (cold calling, email, social selling)You run structured, outcome-focused discovery conversations that customers find genuinely insightful and valuableYou can clearly communicate the economic impact and ROI of a solutionYou've applied the MEDDIC (or MEDDPICC) framework, or you're eager to build deep expertise in it — including Decision Process, Decision Criteria, and Champion identificationYou have experience selling into SMB or Mid-Market organizations, with a track record of closing multi-stakeholder SaaS deals and maintaining solid win rates through disciplined qualificationYou bring strong communication and storytelling skills, and credibility with customers and internal stakeholders alike

Why Join Us

High-impact role with direct influence on company growthStrong product-market fit in a mission-critical category (Customer Experience)Performance-driven culture with strong earning potential and a clear path to Senior AEMentorship and development from elite Customer Experience sales leadershipA collaborative environment that invests in your growth

Compensation

Competitive base + uncapped commissionAccelerators for overperformanceEquity participation (where applicable)

If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.