Business Analyst

About the CompanyAdactin Group is a 100% Australian-owned global IT consulting company, headquartered in Sydney. We are a trusted technology partner helping organizations drive end-to-end digital transformation through our deep expertise in Microsoft and AWS ecosystems, AI-powered Digital Engineering, and future-ready Quality Assurance. Our managed delivery approach, backed by domain expertise, ensures successful outcomes for every project. At Adactin, we believe in the power of our people. We foster a dynamic and supportive environment where your career can grow alongside exciting projects that shape the future of technology. Join us, and be part of a team committed to innovation, excellence, and making a difference.
About the RoleThe UX Business Analyst will apply a human centred lens undertaking a range of business analysis tasks including requirements planning and management; elicitation, analysis and documentation in DPS digital projects.
Support the Program Manager and BA Lead with the execution of the Program drawing on human centred design skills (user research; information, interaction and interface design, usability reviews and testing) project, time management, and technical writing skills.Facilitate stakeholder workshops and engage and collaborate with project team members (especially technical, change and testing roles).Document business requirements in a human centred way so that they are relevant to both business system owners and the front-end system users. (This includes but is not limited to personas, user flows, user journeys, and persona user stories).Support translation of business requirements into functional and non-functional specifications.Contribute to gap analysis between current-state and future-state HR processes.Facilitate activities.
Key Duties and ResponsibilitiesInitiate and lead user-centred Business Analysis, documentation & design activities to deliver intuitive, efficient, and accessible digital solutions.Collaboratively facilitate user requirements definition through workshops, interviews and focus groups with vendors, project team members and stakeholders to elicit, analyse and document business and functional requirements as well as requirements traceability.Conduct user research to understand user contexts (business and public users as needed), operational needs, matters of concern, and requirements.Document user research findings using personas, user journeys, wireframes, and prototypes to support future-state design, ensuring alignment with functional business requirements.Support the implementation or enhancement of HR systems through collaboration and engagement with solution architects, SME’s, stakeholders and vendors to ensure requirements are incorporated into system design.Support configuration reviews and solution validation and contribute to change impact assessments.Work closely with the OCM team to support training material development and end-user readiness activities.Work closely with the Program team to monitor project scope and deliverables.Undertake and support testing activities including preparing and executing test plans and cases; conducting a range of usability tests and/or reviews that are fit for purpose; and undertake accessibility tests/reviews to validate and refine solutions. This includes user acceptance testing.Ensure compliance with government accessibility, privacy and security standards and other complex legislative or regulatory requirements that are relevant to specific projects or work environments.Delivering project documentation in alignment with DPS project management frameworks on time, to expected quality standards as per scope and as agreed with the Project Manager.Manage sensitive information and maintain records in line with information management policies.
Essential Skills and ExperienceDemonstrated experience in being able to provide a holistic, human centred approach to the design of digital products, defining their form, behaviour, and content, drawing on a range of skills encompassing user research; interface, interaction and information design; project and time management, technical writing and usability testing.Highly skilled in user research, design thinking, reporting and usability testing.Experience and skills in designing experiences across a range of digital products.Experience working closely with Business and Change Analysts and Developers to confirmthe user centred approach is embedded in digital projects. Strengths in analysis, problem solving, planning, communication and co-ordination.Skilled in the use of Jira, Confluence and SharePoint and other design and office tools including, but not limited to: Microsoft office suite; Microsoft Visio, Figma or other prototyping tools.High level analytical skills and organizational skills with good attention to detail and ability to think laterally and conceptually.Ability to work both within a multi-disciplinary team, and independently with demonstrated ability to maintain confidentiality and data privacy.High level of interpersonal, communication and organisational skills including ability to complete tasks within deadlines.The ability to identify and resolve problems using lateral thinking and persistence to meet critical deadlines while maintaining high standards of quality and integrity.Proven stakeholder engagement, customer service and communication skills with the ability to interact effectively with people of diverse cultures.