UX Business Analyst

MYtech Consulting Services is a growing IT service provider, providing services to public and private sector clients. We are seeking a skilled and experienced UX Business Analyst for a 12 month fixed-term contract within NTG. The UX Business Analyst will apply a human centred lens undertaking a range of business analysis tasks including requirements planning and management; elicitation, analysis and documentation in DPS digital projects.

Key Duties and Responsibilities

• Initiate and lead user-centred Business Analysis, documentation & design activities to deliver intuitive, efficient, and accessible digital solutions.
  
• Collaboratively facilitate user requirements definition through workshops, interviews and focus groups with vendors, project team members and stakeholders to elicit, analyse and document business and functional requirements as well as requirements traceability.
  
• Conduct user research to understand user contexts (business and public users as needed), operational needs, matters of concern, and requirements.
  
• Document user research findings using personas, user journeys, wireframes, and prototypes to support future-state design, ensuring alignment with functional business requirements.
  
• Support the implementation or enhancement of HR systems through collaboration and engagement with solution architects, SME’s, stakeholders and vendors to ensure requirements are incorporated into system design.
  
• Support configuration reviews and solution validation and contribute to change impact assessments.
  
• Work closely with the OCM team to support training material development and end-user readiness activities.
  
• Work closely with the Program team to monitor project scope and deliverables.
  
• Undertake and support testing activities including preparing and executing test plans and cases; conducting a range of usability tests and/or reviews that are fit for purpose; and undertake accessibility tests/reviews to validate and refine solutions. This includes user acceptance testing.
  
• Ensure compliance with government accessibility, privacy and security standards and other complex legislative or regulatory requirements that are relevant to specific projects or work environments
  
• Delivering project documentation in alignment with DPS project management frameworks on time, to expected quality standards as per scope and as agreed with the Project Manager.
  
• Manage sensitive information and maintain records in line with information management policies.
  

Essential Skills and Experience

• Demonstrated experience in being able to provide a holistic, human centred approach to the design of digital products, defining their form, behaviour, and content, drawing on a range of skills encompassing user research; interface, interaction and information design; project and time management, technical writing and usability testing.
  
• Highly skilled in user research, design thinking, reporting and usability testing.
  
• Experience and skills in designing experiences across a range of digital products.
  
• Experience working closely with Business and Change Analysts and Developers to confirm the user centred approach is embedded in digital projects. Strengths in analysis, problem solving, planning, communication and co-ordination
  
• Skilled in the use of Jira, Confluence and SharePoint and other design and office tools including, but not limited to: Microsoft office suite; Microsoft Visio, Figma or other prototyping tools.
  
• High level analytical skills and organizational skills with good attention to detail and ability to think laterally and conceptually.
  
• Ability to work both within a multi-disciplinary team, and independently with demonstrated ability to maintain confidentiality and data privacy.
  
• High level of interpersonal, communication and organisational skills including ability to complete tasks within deadlines.
  
• The ability to identify and resolve problems using lateral thinking and persistence to meet critical deadlines while maintaining high standards of quality and integrity.
  
• Proven stakeholder engagement, customer service and communication skills with the ability to interact effectively with people of diverse cultures.
  

Personal Qualities required of Candidate(s)

• High level social and written skills with ability to effectively communicate with team members and stakeholders, including ability to translate complex analytical and technical information into clear and meaningful terms.
  
• Ability to work in a large team environment with members of diverse cultures and backgrounds.
  
• Self-starter with high personal drive, resilience and a positive attitude.
  
• Disciplined and accountable for supporting and maintaining work products.
  
• Behaves in a respectful and professional manner, maintaining high integrity and transparency when delivering work.
  
• Excellent problem solver and critical thinker.
  
• Promotes teamwork and collaboration by engaging stakeholders and team members.
  
• Services Personnel are also expected to abide (and confirm they will) by the DCDD Corporate Values of commitment to service, innovation, ethical practice, accountability, impartiality, diversity and respect.
  

Clearance Requirements

• National Police Clearance (Mandatory)
  
• PF166 (Mandatory)
  

Please note that due to the requirements of this position, applicants must have continuously resided in Australia for at least five (5) years and be eligible to satisfy any required background, probity, or security screening checks.

If this sounds like you, APPLY NOW! We look forward to receiving your application.