UX Business Analyst - Darwin

Are you a human-centred Business Analyst who thrives on shaping intuitive, accessible digital experiences for government services?

TQA Consulting is seeking a UX Business Analyst for a 12-month contract in Darwin. Candidates must be based in Darwin or willing to relocate and have lived in Australia for the past 5 years.

About Us

At TQA Consulting, we offer a comprehensive range of ICT services including Project Management, Change Management, Business Analysis, Software Development, and Testing disciplines, all aimed at delivering real business outcomes.

About The Role

In this role, you will apply a human-centred lens to business analysis for the myRoster Solution Program, a Northern Territory Government initiative to implement a new Enterprise Rostering platform. You will support the Program Manager and BA Lead by facilitating stakeholder workshops and working closely with technical, change, and testing teams to elicit, analyse, and document business requirements relevant to both business system owners and front-end users.

Essential Skills and Experience

• Demonstrated experience in applying a holistic, human-centred approach to the design of digital products, drawing on user research, information, interaction and interface design, project and time management, technical writing and usability testing.

• Highly skilled in user research, design thinking, reporting and usability testing.

• Experience and skills in designing experiences across a range of digital products.

• Experience working closely with Business and Change Analysts and Developers to embed a user-centred approach across digital projects, with strengths in analysis, problem-solving, planning, communication and coordination.

• Skilled in the use of Jira, Confluence and SharePoint, along with other design and office tools, including the Microsoft Office suite, Microsoft Visio, Figma and other prototyping tools.

• High-level analytical and organisational skills, with good attention to detail and the ability to think laterally and conceptually.

• Ability to work both within a multidisciplinary team and independently, with demonstrated ability to maintain confidentiality and data privacy.

• High level of interpersonal, communication and organisational skills, including the ability to complete tasks to deadline.

• Proven stakeholder engagement, customer service and communication skills, with the ability to interact effectively with people from diverse cultural backgrounds.

Desirable Skills

• Self-starter with high personal drive, resilience, and a positive attitude.

• Ability to translate complex analytical and technical information into clear and meaningful terms.

• Behaves respectfully and professionally, maintaining high integrity and transparency when delivering work.

• Excellent problem-solver and critical thinker who promotes teamwork and collaboration.

What We Offer

• A people-focused culture that prioritises collaboration and trust

• Support for professional growth, including training

Key Requirements

• Based in Darwin or willing to relocate

• Have lived in Australia for the past five years

• National Police Clearance and PF166 (current or able to obtain)

• Candidates must have full working rights and be currently residing in Australia