Guest Service Agent

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.

Pan Pacific Melbourne is seeking a passionate and service-driven Full-Time Guest Service Agent to join our Front Office team. As the face of the hotel, you will play a pivotal role in delivering exceptional guest experiences from arrival through to departure, ensuring every interaction reflects the warmth, professionalism, and personalised service synonymous with the Pan Pacific brand.

• Deliver exceptional guest service throughout all stages of the guest experience, ensuring a personalised and memorable stay.

• Manage guest arrivals and departures, including efficient check-in and check-out processes.

• Respond promptly and professionally to guest enquiries, requests, and concerns, providing effective solutions and recommendations.

• Maintain accurate guest records and reservations through Opera Cloud.

• Collaborate with departments across the hotel to ensure seamless service delivery and guest satisfaction.

• Uphold Pan Pacific Melbourne's service standards and contribute to a positive and welcoming environment for all guests.

• Work a rotating roster across morning, evening, weekends, and public holiday shifts as required.

To be successful in this role, you will bring:

• Previous experience in a Front Office, Guest Services, or customer-facing hospitality role within a fast-paced environment.

• Exceptional communication and interpersonal skills

• Experience using Opera Cloud or a similar property management system.

• Strong organisational skills and the ability to multitask

• A proactive, solutions-focused approach to guest service and problem resolution.

• A genuine passion for hospitality and a commitment to creating exceptional guest experiences.

What we can offer you:

• Complimentary dry-cleaning for uniforms

• Hotel discounts through our global alliance program Discovery

• 50% off food and 50% off beverages at the hotel’s restaurants, bars and café

• Discounted accommodation across worldwide Pan Pacific Hotels Group properties

• Ongoing learning and development 

• Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then apply now!

Pan Pacific Melbourne is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.