Jewellery sales consultant

Jewellery Sales Consultant/Store Manager – Full Time
Frankston, VIC$35 – $45 per hour + bonuses + commission (based on experience)Frankston, Vic 34.25 hours across five days. No Sundays. No late-night trade. Every Friday off.About Us
Anny's Manufacturing Jewellers is a family-owned business that has been designing and making fine jewellery in Frankston for more than 30 years. We specialise in custom-made pieces, remodelling and repairs, with our own workshop on site — so our team sees every stage of the journey, from the first consultation through CAD and manufacture to final delivery.This is not fast-paced fashion retail. Our consultations are detailed, personal and relationship-driven. Many of our customers come back to us for life milestones — engagements, anniversaries, family heirlooms remodelled for the next generation.
The Role
We're looking for one experienced person to help run our Frankston showroom — someone who genuinely enjoys helping customers make meaningful purchases.You'll work closely with customers on engagement rings, custom jewellery, remodelling projects and repairs, while supporting workshop job flow and order tracking.Working Hours
Monday to Thursday — 9:45am to 5:00pmSaturday — 9:45am to 3:00pm, paid at 125%34.25 hours per week. Every Friday and every Sunday off.
Saturday is our busiest trading day and it's a core part of this role. Please only apply if you can commit to it every week.
(No late nights. No Sundays.)What You’ll Be Doing
Assisting customers with engagement rings and custom jewellery designTaking custom design briefs — budget, timeline, stone preference, style — and preparing them for our designerExplaining the differences between natural and lab-grown diamonds honestlyBooking and assessing jewellery repairsTracking and updating custom jobs, and supporting workshop communicationRunning the enquiry inbox and following up quotes so nothing goes coldHandling difficult conversations yourself rather than passing them upMaintaining high presentation standards in storeBasic product photography and customer follow-up (if comfortable)What We’re Looking For
Strong customer service or sales backgroundWarm, professional and trustworthy personalityHigh attention to detailReliable and consistent work ethicWell presentedJewellery experience is helpful but not essential. Diamond or gemmology knowledge is a bonus, and we'll teach you what you don't already know.What You’ll Experience Here
Real exposure to how jewellery is actually made — including workshop, CAD and manufacturingYou won’t just sell — you’ll follow jobs from quote → manufacture → final deliveryStaff discount on custom-made jewelleryShort paid trial shift may be offered to shortlisted candidatesYou’ll be involved in creating pieces that customers will wear for life.What We Offer
$35 – $45 per hour depending on experienceBonus and commission opportunities when specific revenue milestones hit.Stable hours and supportive team environmentTraining in jewellery, diamonds and custom designLong-term career potential for the right personCost price jewelleryWho This Role Is Perfect For
Someone who:Enjoys meaningful, emotional purchases — engagements, anniversaries, heirloomsLikes learning the technical side — stones, metals, design, how a piece is actually builtWould rather have four good conversations a day than forty transactionsWants stable, long-term work with a business that has been here 30 years