Administrative Assistant

Be part of Insight’s journey to become Australia’s leading residential pest control company.

Insight Pest Solutions is expanding across Australia, and we’re looking for a highly organised, customer‑focused Administrative Assistant to support our Australian operations. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working closely with both customers and technicians, and takes pride in keeping a busy service team running smoothly and efficiently. For the right applicant, we are open to a flexible working‑from‑home arrangement.

We’re a young, energetic team with incredible in‑house systems designed to make your job easier, smoother, and more enjoyable. At Insight, culture isn’t a poster on the wall or a team lunch, it’s how you feel on Sunday about going to work on Monday. We genuinely promote from within, not just say we do, and we have a proven career pathway to back it up. Many of our technicians and admin staff have grown into Operations Managers and Regional Managers. If you want to be somewhere you can make a real difference, and be treated like you’re making a difference, this is the place.

About the Role

As an Administrative Assistant, you’ll be the central point of communication for customers, technicians, and management. Your day will include:

• Handling inbound customer calls with professionalism, warmth, and clear communication

• Managing job bookings, rescheduling, and follow‑up appointments

• Working closely with technicians to ensure they have accurate job details, customer notes, and required materials

• Liaising with management regarding operational needs, customer concerns, and workflow improvements

• Providing exceptional customer service by resolving queries, offering support, and ensuring a seamless experience

• Monitoring technician progress throughout the day and adjusting schedules as needed

• Using mobile and office systems to update job statuses, record customer interactions, and maintain accurate data

• Assisting with administrative tasks such as reporting, documentation, and inventory coordination

• Supporting customers with education around service plans, treatment expectations, and ongoing maintenance

• Upholding Insight’s service standards and representing the brand with professionalism in every interaction

This role is dynamic and fast‑moving. You’ll be problem‑solving, communicating constantly, and playing a key part in keeping our field team operating at peak efficiency.

What’s in it for you

• $30 per hour

• Stable full‑time hours

• Flexible working‑from‑home arrangement for the right applicant

• Clear career progression - we promote from within

• Supportive, team‑focused environment with ongoing mentoring

• A chance to be part of a rapidly growing national company backed by Canada’s largest residential pest control provider

• Access to all required systems and software (you will need to provide your own laptop)

About You

We’re looking for someone who brings the right attitude and capability, including:

• Strong communication skills and a friendly, professional phone manner

• Excellent organisational skills with the ability to manage competing priorities

• Experience in scheduling, customer service, or administrative coordination (preferred but not essential)

• A proactive, solutions‑focused approach

• Pest Control experience (preferred but not essential)

• Reliability, motivation, and a strong work ethic

• Ability to work collaboratively with technicians and management

• Confidence using computer systems and mobile applications

• Commitment to delivering exceptional customer service every day

Why Insight?

Insight Pest Solutions is backed by Canada’s largest residential pest control company, bringing proven systems, experience, and growth opportunities to Australia. Our goal is simple: to become Australia’s leading residential pest control provider - and our administrative team is critical to achieving that.

How to Apply

Join a company with big plans and even bigger opportunities. Apply today with your resume and be part of Insight’s growth across Australia.