Ecommerce Admin Support Assistant

Description

Our client is an established Sydney-based online business specialising in wholesale and retail garden decor across Australia. Operating successfully for seven years, they are a small, fast-moving team that leverages modern AI tools daily to drive innovation and operational efficiency.

They are now seeking to hire an Ecommerce Admin Support Assistant to maintain daily operational excellence and keep their digital storefronts running seamlessly. Serving as the backbone of day-to-day operations, this role ensures high data accuracy, spotless website content, and smooth platform administration.

Job Responsibilities

Ecommerce & Website Management

Manage and update product listings across Shopify and BigCommerce platformsUpdate pricing, inventory levels, product descriptions, and category structuresAudit website content continuously to identify and resolve broken links, listing errors, and system glitches

Data Processing & Image Editing

Perform product data entry, spreadsheet formatting, data cleaning, error correction, and duplicate removalPrepare product images by executing background removal, cropping, and resizingUpload and organise processed product media across ecommerce channels

Marketing & Operational Support

Create engaging marketing collateral using Canva and AI platformsConduct daily research and administration using AI productivity tools such as ChatGPT and ClaudeConduct outbound calls and support general operational tasks as priorities evolve

Requirements

At least four years of experience in an ecommerce administration, virtual assistant, or operations support roleAdvanced proficiency in Microsoft Excel for data entry, formatting, and data cleaningPractical experience preparing and editing product images using Canva, Photoroom, or AI toolsProven experience utilising AI tools such as ChatGPT and Claude for everyday work efficiencyHigh level of attention to detail with a strong commitment to data accuracyExcellent written English communication capabilitiesHardware setup meeting minimum specifications including an i5 or i7 10th-Gen processor, 16GB RAM, dual monitors, and high-speed internet with a backup connection

Nice-to-Have Skills

Hands-on experience working directly with both Shopify and BigCommerce platformsPrevious experience making outbound business support callsDemonstrated ability to create advanced workflows using AI design and research applications

Benefits

Permanent work-from-home set-upDayshift (Australian Eastern Standard Time business hours)Full-time jobHMO (STAFF only)Annual leave13-month payWith Government mandated benefits