Team Leader – Programs & Community

Goulburn Options is a trusted, community-focused, not-for-profit disability service provider located in the beautiful country hills of Seymour Victoria. We offer a unique opportunity to enjoy a nature-filled lifestyle while remaining just 90 minutes from Melbourne.  

As we continue to grow, we are seeking an experienced and passionate Team Leader to join our Programs and Community (Day Services) team. This is an exciting opportunity to work in a fast-paced environment where you can make a genuine difference in the lives of people living with disability. 

Our Vision  

To support people to live their Biggest Life Possible.  

Role Description 

This position contributes to the day-to-day success of Goulburn Options through the management, leadership and delivery of the Programs and Community team, with management responsibilities and direct reporting to the Services Manager. 

Leading by example to provide day-to-day coaching, support, and direction to foster and develop an engaged and effective team, whilst providing daily coordination of participants with disabilities, in programs & services that operate at our day service site and in the community.  

Programs and Community has undergone significant growth, reform and modelling and will continue to be assessed as additional growth or evolution of support models arise, to ensure it remains financially and operationally viable and sustainable. This position is responsible for leading the continued assessment, reform and responsiveness of the service at a team-level. 

The Team Leader contributes to the success of Goulburn Options with the delivery of Strategic Directions through effective leadership, participant-focused service provision, team development, operational and service excellence and sound financial oversight and planning. 

The Team Leader is responsible for delivering necessary changes to meet the long-term needs of all stakeholders and developing a high-functioning team. 

The Team Leader has overall responsibility for the delivery of the Programs and Community Services program in a cost-effective and efficient manner. 

Key responsibilities 

Leadership and team management 

• Lead, support and mentor the Program & Community Team 
• Manage rosters, workloads and day to day team operations 
• Foster a collaborative, high performing and values based team culture. 
• Support staff development, supervision and performance conversations 

Quality and compliance 

• Ensure adhere to policies and procedures 
• Participate in quality improvement, accreditation and audit activities 
• Manage and respond to incidents and risk reporting requirements 

About you 

To be successful in this role, you will bring: 

• Tertiary qualification relevant to Disability Service 
• Demonstrated experience in NDIS disability service provision, e.g. provision of programs that are centre or community based. 
• Demonstrated experience in a leadership position (at least 3 years) 
• Demonstrated experience in managing monthly and annual service budgets 
• Understanding of quality improvement frameworks 
• Strong communication and interpersonal skills 

Apply now  

If you would like to learn more about the role, please contact hr@goinc.org.au to request a copy of the Position Description. 

If you are an experienced leader ready to step into a broader leadership role and would like to be part of a growing, values driven service committed to delivering high-quality care and support, we would welcome your application.