Night Auditor

Company Description

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitalityis a work of heart,
Join us and become a Heartist .

Job Description

We are seeking a detail-oriented and efficient Night Auditor to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction.

Your role & responsibilities will include (but not limited to):

• Balance daily transactions and prepare overnight reports with precision and accuracy;
• Verify and reconcile guest accounts, ensuring all charges are correctly posted;
• Provide exceptional customer service during check-in, check-out, and throughout the night shift;
• Assist guests with inquiries and resolve issues promptly and professionally;
• Maintain a safe and secure environment for both guests and employees;
• Follow and complete the Night Audit checklist to ensure all required tasks are accomplished;
• Collaborate with other departments to address any discrepancies or concerns;
• Generate and distribute various financial and operational reports and
• Support the front desk team with administrative tasks as needed.

Our ideal candidate will have the following qualifications and attributes (bit not limited to):

• Experience in a similar role (essential);
• Proficiency in Excel and Opera Cloud;
• Strong analytical skills with attention to detail;
• Ability to uphold security and confidentiality procedures;
• A guest-centric mindset with the ability to adapt in a fast-paced environment and
• Flexibility to work overnight shifts on a rotating schedule and working day shifts on an as required basis.

• Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage-making every day at work rewarding as well as affordable.
• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide-perfect for your next getaway or a holiday with loved ones.
• Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.