Night Auditor (Part Time and Full Time) - Crowne Plaza Geelong

About the role

We are seeking a highly organised and detail-focused Night Auditor to join our team. Working closely with the Night Manager, you will play a critical role in ensuring the smooth operation of the business during overnight hours, maintaining compliance standards, completing accurate reporting, and delivering exceptional guest service. This position requires a proactive individual with strong administrative, reconciliation, and problem-solving skills who can confidently work independently while supporting the wider operations team. This newly created role will provide critical support to both the Front Office and Finance teams.

Key responsibilities

• Support the Night Manager in all elements of their function including security and safety and wellbeing of guests and colleagues.

• Assist the Night Manager with any tasks required based on operational needs including functions relating to Food & Beverage, Room Service, Housekeeping and Front Office.

• Complete end-of-day accounting processes, including financial audits, reconciliations, revenue verification, and system balancing.

• Reconcile all payment transactions and maintain accurate financial records.

• Prepare and distribute daily operational and financial reports.

• Monitor overnight activities, investigate discrepancies, and escalate issues where necessary.

• Ensure compliance with organisational policies, procedures, and relevant legislative requirements.

• Contribute to continuous improvement initiatives and operational efficiencies.

• Assist with the check-in and check-out process for guests during the night shift.

• Provide exceptional customer service to guests during the night shift, handling any guest inquiries or complaints and ensuring that all guest needs are met.

About you

• Exceptional attention to detail and a commitment to accuracy.

• Strong compliance and reporting capabilities.

• Experience reconciling financial transactions and preparing reports.

• Excellent organisational and time-management skills.

• The ability to work autonomously while collaborating effectively with the Night Manager and broader team.

• Strong problem-solving and decision-making abilities.

• Strong computer skills and experience with hotel or property management systems (preferred).

• Previous experience in hospitality, hotel reception, night audit, administration, or a similar role.

About us

IHG Hotels & Resorts is one of the world's leading hotel groups. We've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

Benefits

• Competitive salary

• Impressive room discounts

• Training and development opportunities