Facilities Lead - Hybrid

Locations: Open to candidates across Northern NSW through to Brisbane, including Tweed, Ballina, Lismore, Gold Coast, Brisbane, and Sunshine Coast/Southern SE QLD.

We have an opportunity for an experienced Facilities Lead to take charge of the professional and efficient management of property infrastructure, records, and administrative support services within the assigned property portfolio. In this role, you will ensure that all facilities are managed in accordance with required standards, legislative frameworks, and best practices in commercial procedures.

A day in the life of the Facilities Lead…

• Lead, coach, and develop Facilities Officers and Customer Service Officers to deliver high-quality facilities and property management services.
• Manage team workloads, resources, and performance to ensure service levels, KPIs and organisational objectives are achieved.
• Oversee the delivery of preventative and reactive maintenance across a national property portfolio.
• Coordinate and manage maintenance requests, ensuring works are prioritised, assigned and completed within agreed timeframes.
• Manage contractor engagement, procurement processes, and service delivery to ensure quality, compliance and value for money.
• Provide technical expertise and operational support for complex facilities, maintenance, and compliance matters.
• Lead property projects including acquisitions, disposals, relocations, lease exits, make-good works, and minor capital upgrades.
• Ensure compliance with lease obligations, statutory requirements, WHS legislation, building codes and organisational standards.
• Conduct site inspections, condition assessments and quality reviews to identify risks and drive continuous improvement.
• Respond to critical property incidents and business continuity events, providing escalation support as required.
• Support strategic initiatives, operational planning and continuous improvement across the property portfolio.

What you need to be successful in this role…

• Tertiary qualification in Facilities Management, Property, Engineering, Business, or related field.
• 10+ years' experience in facilities and property management.
• Strong experience in asset management, maintenance, and service delivery.
• Proven leadership and team development capability.
• Experience managing geographically dispersed property portfolios.
• Demonstrated project management and delivery of multiple concurrent projects.
• Knowledge of NCC, BCA, disability access requirements, and relevant regulations.
• Experience with maintenance management systems and property technologies.
• Strong financial management, budgeting, forecasting, and contract management skills.
• Experience within disability, community services, health, aged care, or not-for-profit sectors.
• Proven track record in continuous improvement and operational efficiency.
• Experience supporting business continuity, emergency management, and incident response.
• Current Australian Driver’s License and ability to travel.

Benefits of working with Aruma

• Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a laptop, car allowance or a fully maintained vehicle.
• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way.
• Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Our Recruitment Approach

We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you’re unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.

Apply now and be part of something meaningful.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.