Team Leader – Impairment Benefits

As a Team Leader – Impairment Benefits, you will be responsible for the day-to-day leadership and performance of a team managing impairment benefit claims. You will oversee workflow, support quality and timely decision-making, manage complex matters and ensure the team delivers against business and WorkSafe objectives. You will provide strong people leadership through coaching, development and performance management, while fostering a positive, accountable and high-performing team environment. You will also work closely with internal and external stakeholders to resolve complex matters, manage escalations and ensure compliance with relevant legislation, policies and WorkSafe requirements.

Key responsibilities

• Oversee workflow and support quality and timely decision-making on impairment benefit claims

• Manage complex matters and ensure the team delivers against business and WorkSafe objectives

• Provide strong people leadership through coaching, development and performance management

• Foster a positive, accountable and high-performing team environment

• Work closely with internal and external stakeholders to resolve complex matters

• Manage escalations and ensure compliance with relevant legislation, policies and WorkSafe requirements

• Motivate, empower and develop a high-performing team

• Manage competing priorities and work effectively in a fast-paced environment

• Maintain strong focus on quality, compliance and continuous improvement

About you

• Demonstrated leadership, coaching and people management experience

• Experience managing impairment benefit claims or complex workers compensation matters

• Strong decision-making and analytical skills, including the ability to interpret medical and legislative information

• Excellent negotiation, influencing and stakeholder management skills

• Ability to motivate, empower and develop a high-performing team

• Strong customer service and communication skills

• Sound understanding of WorkSafe Victoria claims management processes and requirements

• Ability to manage competing priorities and work effectively in a fast-paced environment

• Demonstrated people management experience within workers compensation or claims management

• Strong knowledge of the Workplace Injury Rehabilitation and associated regulations and guidelines

About us
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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