Performance Specialist - Vehicle Service Network

Company description:

"There are qualities which lead to success. Courage, perseverance, the ability to dream and to preserve." - Soichiro Honda

At Honda Australia, our curiosity about human beings drives us to create products that deliver joy to people's lives. It is our continual pursuit of dreams, inspiring philosophy, and commitment to customers that establish the spirit of Honda. As a company built on dreams, our associates are passionate and inquisitive, and dedicated to putting the customer at the centre of everything it is we do. We produce some of Australia's most recognised cars, motorcycles, power products and are backed by a huge global footprint - there really is no company like us.

Job description:

About the role

Reporting to the Head of Service, this is a key national role within the Vehicle Service department, responsible for driving network performance by maximising active customers, supporting vehicle service excellence through service product participation and implementation, and contributing to overall customer satisfaction to enable business growth.

Acting as the central liaison between the Service Department and Business Development Managers (BDMs), this role ensures strong strategic alignment and effective two‑way communication with regional teams and dealers. The role also leads the development of process improvement initiatives, national and tactical service campaigns, incentive programs, and customer engagement initiatives, while monitoring key service KPIs and working with regional teams to implement corrective actions and performance improvements where required.

Service managers, Fixed Operations Managers or OEM Business Development Managers with strong record of improving service performance through new initiatives, process improvement or campaign delivery will be viewed favourably!

Profile description:

How you'll make an impact

• Develop and lead service program initiatives, process improvements and campaign opportunities (national or localised), in partnership with BDMs and Honda Centres, supported by clear business proposals, target setting and ROI measures.
• Execute and launch these initiatives, coordinating with marketing and other relevant key stakeholders.
• Monitor performance outcomes and generate reports, insights and recommendations to senior management to support continuous improvement.
• Own monthly DLR service KPI reporting to senior management, driving improved reporting and insights, and providing backup support for service forecasting, budgeting, and analytics.

What you'll bring to Honda

• Tertiary qualification in business, marketing, commerce or similar areas or equivalent experience in a related field.
• Proven analytical and problem-solving skills.
• Experience working on service campaigns at a national level will be highly regarded, ideally in an OEM environment.
• Strong communication, stakeholder management& execution skills.
• Ability to identify trends and changes in data and make decisions accordingly.
• High proficiency in Power BI, excel & powerpoint

We offer:

The Honda Experience

• Attractive lease programs - vehicles & motorcycles
• Product discounts - vehicles, motorcycles, power equipment, accessories & merchandise
• Free loan program for lawn and garden equipment (Victorian Associates)
• Flexible Work Arrangements
• Paid Parental Leave
• Exciting Engagement Activities - Associates Day, end of year activities & divisional offsites
• Employee Assistance Program for associates & immediate family members
• Wellbeing support - Wellbeing Day, Trained Mental Health First Aiders
• Cultural Flex Days - substitute two public holidays
• Access to professional development courses
• Onsite Gym (Head Office)
• Free parking

Why join Honda Australia?

At Honda, Respect for the Individual is the fundamental belief in the uniqueness of all human beings. We strive to nurture and promote each other's capacity to think, reason and create. At Honda, we understand that each individual has something to contribute to our success.

Honda is an Equal Opportunity Employer. We support our Employees in an open, inclusive environment and give each individual the opportunity to realise their dreams. When you join Honda, you'll be part of a passionate, diverse group who truly enjoy what we do! That's the Honda way.

Experience The Power of Dreams for yourself!

Applicants must satisfactorily complete a National Criminal Records check to undertake this role.

If you are interested in the position and feel your skills match the criteria for the role, we would like to hear from you.