Service Manager

Capalaba Volkswagen is the perfect place to elevate your professional journey, located in the Southeast Qld corridor located 15 minutes from Moreton Bay, giving the right candidate the ultimate work life balance that SE Qld offers.

Capalaba Volkswagen is owned by Autosports Group (ASG), a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 2,500+ people across 100 dealerships located across Australia and New Zealand.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values, including Strive for Excellence, Care, The Village, and Lead Change guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

About The Role

As Service Manager, you will oversee the daily operations of our busy Service Department, leading a dedicated team of Service Advisors, Technicians, and support staff. You will be responsible for driving service excellence, ensuring smooth workflow, and delivering on both customer satisfaction and business performance. You will also be responsible for developing and implementing strategic plans that ensure continued growth and profitability by driving customer satisfaction, operational excellence, and achieving financial targets.

In this role you will:

• Oversee all aspects of the Service Department, including scheduling, staff management, and customer interactions.
• Ensure the highest level of customer satisfaction by providing exceptional service experiences.
• Implement and maintain service standards in line with Volkswagen’s quality and performance expectations.
• Train and mentor service technicians to deliver top-notch technical expertise and customer care.
• Collaborate with other departments to achieve overall dealership objectives and exceed targets.

Key Responsibilities:

·        Plan and oversee daily operations of the service department

·        Ensure the highest level of customer satisfaction by providing exceptional service experiences.

·        Recruit, develop, and lead a high-performing team that consistently exceeds expectations

·        Train and mentor service technicians to deliver top-notch technical expertise and customer care.

·        Manage equipment and tool procurement, prioritising quality and efficiency

·        Develop and maintain performance reporting tools

·        Review daily departmental performance and control measures

·        Seek opportunities for continuous improvement of the department while maintaining exceptional customer service standards

·        Implement and maintain service standards in line with Volkswagen quality and performance expectations.

·        Collaborate with other departments to achieve overall dealership objectives and exceed targets.

·        Ensure all activities align with brand standards and company policies

·        Approve sublet jobs and purchase orders

Ideal Candidate Profile

·        A minimum of 2 years’ management experience in a Service Department with a comparable automotive franchise

·        Strong coaching, mentoring and development skills and the ability to motivate and develop a high-performance team

·        The ability to develop, maintain and constantly improve department processes

·        Strong communication skills and the ability to respond to often complex department issues

·        Passionate about delivering superior customer service

·        Technical knowledge of automotive services

·        Skilled in developing strategies and managing escalated customer issues

·        Strong commercial acumen and the ability to prepare, monitor and report on department budgets whilst driving results

·        Knowledgeable of workplace safety policies and procedures and ability to monitor and ensure adherence

·        Confident IT skills and the ability to lead by example with the integration of Autosports Group systems

·        A holistic appreciation of the importance of the service department as part of the overall dealership performance in terms of revenue and customer satisfaction

·        Relevant technical qualifications and a valid driver’s license

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, personalised mentoring, and ongoing professional development
• Access to premium, factory-backed training to keep your skills at the industry forefront
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and discounted private health insurance rates with HCF
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
• Generous referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement

Applications are reviewed as they are submitted. Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights in line with our policy. This includes reference checks and other role-relevant screening where applicable