Intake Specialist Hybrid

About Us

Kinyara Health is a business with a unique mission: to keep personal, local care alive for ageing Australians and people living with disability - helping individuals find their forever home care within one of our remarkable, community-founded brands across New South Wales, Victoria and South Australia.

In the face of significant industry reform, we've doubled down on this commitment. As a result, Kinyara has grown at pace - expanding into the hearts and homes of more Australians, while staying true to the local care that defines us.

Our growing group operates through a distinctive service model, where long-established community businesses (some with legacies of up to 45 years) have their histories and connections honoured. These local teams are supported by shared services and a technology-forward approach that strengthens consistency and sustainability - without ever compromising client experience or community connection.

Through growth and transition, we remain deeply anchored to our purpose, quality standards and culture - creating an environment that attracts thoughtful, capable people who are motivated to do meaningful work and make a genuine impact.

About The Role

Join our team and become a trusted guide for older Australians and their families as they navigate the Support at Home journey.

As an Intake Specialist, you'll be the first meaningful point of contact for prospective clients, helping them understand their options, utilise their funding effectively and confidently take the next step towards receiving personalised care at home.

This role combines relationship-building, education and growth. You'll spend most of your time in the community, meeting clients in their homes across Melbourne's North and West, building trust, understanding their goals and creating tailored care solutions that support their independence, dignity and wellbeing.

Working closely with our Growth and Operations teams, you'll ensure every client receives a seamless experience from initial enquiry through to service commencement. You'll play a critical role in helping clients feel informed, empowered and in control of their care journey from day one.

This is a highly autonomous, field-based role, supported from our Tullamarine office, and will suit someone who enjoys building genuine connections, working independently and delivering outcomes that make a real difference in people's lives.

Key responsibilities include:

• Conduct in-home consultations with prospective clients and their families across Melbourne's North and West
• Guide clients through the Support at Home and aged care journey, helping them understand available services and funding options
• Build trust and rapport with clients, ensuring they feel informed, supported and in control of their care decisions
• Clearly communicate Kinyara Health's personalised approach and local community focus
• Help clients maximise their funding to achieve their goals and maintain independence at home
• Collect and maintain accurate client information and documentation with a strong focus on privacy and compliance
• Manage enquiries and client progression through the intake process in a timely and professional manner
• Maintain detailed and accurate records within CRM systems
• Collaborate closely with operational teams to ensure a seamless handover and exceptional client experience
• Support local growth objectives through outstanding service, relationship building and community engagement

About You

You're someone who genuinely enjoys helping people navigate important life decisions and can build trust quickly through empathy, professionalism and active listening.

You understand that every client is different and take the time to understand their goals before recommending solutions. You're naturally organised, comfortable working autonomously and able to balance client outcomes with business objectives.

You enjoy being out in the community, meeting people face-to-face and building meaningful relationships that create confidence and lasting connections.

Our ideal candidate will also have:

• Experience in relationship management, customer service, community engagement, healthcare, aged care or other client-focused roles
• A proven ability to build trust-based relationships and deliver exceptional customer experiences
• Strong communication, interpersonal and active listening skills
• Confidence discussing services, funding options and care solutions with clients and families
• Excellent organisational skills with the ability to manage competing priorities and follow-through
• Experience using CRM systems and maintaining accurate records
• Knowledge of the aged care, home care or community services sector will be highly regarded
• A genuine passion for supporting older Australians to live independently in their own homes

Other role requirements:

• Australian working rights
• Current Driver Licence and access to a registered and insured vehicle
• National Police Check (or willingness to obtain)
• NDIS Worker Screening Check (or willingness to obtain)
• First Aid and CPR Certificates (or willingness to obtain)

About The Good Stuff

• A highly autonomous, community-based role where you can genuinely impact the lives of older Australians
• The opportunity to build meaningful relationships and become a trusted advisor within your local community
• A growing organisation offering stability, development opportunities and exposure to significant industry reform
• A supportive and values-led culture built on Kindness, Courage and Excellence
• The chance to work alongside passionate growth and operations teams committed to delivering exceptional client outcomes
• Ongoing learning and development opportunities within a purpose-driven organisation
• The satisfaction of helping people remain independent, connected and safe in their own homes

About The Process

Our process includes an initial phone screen, interviews with key stakeholders, and a psychometric assessment to support the selection process.

We aim to keep things transparent and well-paced, with clear communication throughout.

Apply now and join us on the journey to shaping the future of Australian home care.