Franchise Support Manager - Queensland

_{14th July, 2026}

About the Company:
Our client is a highly respected and established industrial franchise group operating throughout Australia and New Zealand. With more than 20 years of industry success, the organisation has built a reputation for delivering quality products, exceptional service, and strong franchise support systems.
Supported by proven operating frameworks, strategic marketing initiatives, and a collaborative culture, the group has achieved significant growth over recent years and continues to invest in the development and success of its franchise network.

About the Role:
An exciting opportunity exists for an experienced Franchise Support Manager to join the team and support franchise members across Queensland and Northern New South Wales.
Reporting directly to the Managing Director, you will act as a key brand ambassador, partnering with franchisees to improve operational performance, strengthen profitability, implement business improvement initiatives, and maximise growth opportunities.
Working collaboratively with fellow Franchise Support Managers and the broader leadership team, you will provide hands-on support, coaching, and strategic guidance to franchise members while ensuring alignment with the group's systems, standards, and objectives.
In addition, you will also lead the group's training portfolio, overseeing training programs, supplier partnerships, coordinate the training calendar, and online learning platform to build capability and support network performance.

Key Responsibilities:

• Build and maintain strong relationships with franchise members and suppliers
• Support franchisees in improving operational performance and profitability
• Analyse business performance and identify growth opportunities
• Coordinate marketing and promotional initiatives across the network
• Provide retail, merchandising, and operational support
• Deliver training, coaching, and development programs
• Monitor compliance with franchise standards and systems
• Assist with onboarding and integration of new franchise members
• Support the implementation of network-wide business initiatives
• Contribute to the ongoing growth and success of the franchise group

What's on Offer:

• Join an established and growing Australian and New Zealand franchise network
• Proven systems, processes, and support structures
• Strong leadership and collaborative team culture
• Competitive remuneration package
• Performance-based incentives
• Fortnightly RDO
• Ongoing product and industry training
• Career development opportunities
• Autonomous and rewarding role with regular travel throughout your territory

Skills & Experience:
To be successful in this position, you will possess:

• Demonstrated experience within franchise operations, multi-site retail, business coaching, or operational support roles
• Strong financial and commercial acumen, including P&L analysis
• Ability to identify opportunities for business improvement and growth
• Exceptional relationship-building and stakeholder management skills
• Strong verbal and written communication abilities
• Experience delivering training, coaching, mentoring, and support
• Proven ability to influence outcomes and drive performance improvements
• Well-developed organisational and time management skills

Personal Attributes:

• Self-motivated, proactive, and results-focused
• Professional and consultative approach
• Analytical and commercially minded
• Confident communicator with a diplomatic style
• Able to work autonomously while contributing to a team environment
• Strong customer and member service focus
• Background in irrigation, pumps, industrial, trade, or franchise sectors will be highly regarded

Apply Now:
If you are an experienced franchise, retail, or operations professional looking to join a successful and growing organisation where you can genuinely influence business outcomes, we would like to hear from you.
To apply, click "Apply Now" and submit your resume along with a brief cover letter outlining your suitability for the role.
All applications will be treated in strict confidence, and all applicants will be advised of the progress of their application.