Franchise Business Manager

About the Company

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises 29 Regional Locations and over 900 Courier Franchises. 

At Aramex, we're committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you're looking to join a team where your contribution is valued and your growth is supported, we'd love to hear from you. 

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex. 

About the Role

Aramex Australia has an exciting opportunity for an experienced Franchise Business Manager to join our Franchising team. This role is responsible for supporting and developing our Independent Regional Franchise network while ensuring operational excellence, compliance, and business success across the network. 

As the Franchise Business Manager, you'll work closely with franchise partners, providing guidance, training, support, and strategic direction to help them achieve strong business and operational outcomes. 

Key responsibilities include:

• Partner with Regional Franchisees to support business performance and operational success. 

• Conduct franchise visits, reporting, action planning, and performance reviews. 

• Drive operational excellence, continuous improvement, and compliance standards across the network. 

• Support the onboarding and development of new Regional Franchisees. 

• Develop and maintain franchise training materials, manuals, and operational guides. 

• Coordinate and support franchise compliance audits. 

• Promote and support Work Health & Safety initiatives throughout the franchise network. 

• Contribute to network-wide projects and continuous improvement initiatives. 

To be successful in this role:

• 3+ years' experience in an operational management & regional management.

• Proven experience working within a franchise business environment. 

• Strong stakeholder management and relationship-building skills. 

• Excellent communication and interpersonal skills. 

• Strong financial acumen and analytical capability. 

• Ability to manage multiple priorities and meet deadlines. 

• A proactive, solutions-focused approach with a passion for improving business performance. 

Our Benefits:

• Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs. 

• Paid Parental Leave – Primary carers are eligible for 3 months of paid parental leave, with non-primary carers eligible for 3 weeks of paid parental leave. 

• Need some wheels? – Novated lease options are available. 

• Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market. 

• Peace of mind with Life Insurance – Company-paid life insurance for eligible employees. 

If you think this would be a great opportunity for you, please apply today by submitting your CV and cover letter.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.