Call Centre Customer Service

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

As a Customer Service Representative in our high-volume call centre, you will be the first point of contact for customers, managing a large number of inbound enquiries each day. You will provide accurate information, resolve issues efficiently and deliver a positive customer experience while working across multiple systems in a fast-paced environment.

This role is ideal for people who enjoy helping customers, working in a fast-paced environment and delivering a consistently high standard of service.

This is a full-time, on-site position based in Salisbury, Greater Brisbane. **please note: This role will be moving to our new, purpose built facility in Heritage Park later this year.

• Manage a high volume of inbound customer calls

• Resolve enquiries efficiently, professionally and accurately

• Update customer details and case notes across multiple systems

• Identify customer needs and provide clear next steps or solutions

• Escalate complex enquiries where required

• Meet agreed quality, productivity and service-level targets

You are a confident and customer-focused communicator who enjoys working in a fast-paced environment. You can manage back-to-back calls while remaining professional, empathetic and solutions-focused. You are comfortable navigating multiple systems, have strong attention to detail and take pride in delivering a positive customer experience. Previous call centre or high-volume customer service experience will be highly regarded as well as:

• Strong verbal communication and active-listening skills

• Comfortable managing back-to-back calls in a fast-paced environment

• Able to navigate multiple systems while speaking with customers

• Resilient, reliable and solution-focused

• Strong attention to detail and commitment to delivering a positive customer experience

Why Join Chubb?

This is an excellent opportunity to join a respected global organisation with a strong reputation in the market and a genuine focus on customer outcomes. You’ll be part of a business where your expertise, commercial drive, and relationship-building capability can truly make an impact.

At Chubb, you’ll have the opportunity to work with a diverse customer base, partner with experienced technical teams, and contribute to solutions that protect what matters most.

• Free onsite parking

• Career development opportunities within a global organisation

• “Everyone is a Leader” workshops – Supporting your long-term career progression

• Supportive team culture with strong systems, processes, and leadership backing.

• Employee discount portal across thousands of retailers (including insurance, health and groceries)

• Fitness passport for you and your family

Pre‑Employment RequirementsThe successful candidate will be required to undertake a mandatory pre‑employment medical assessment, Drug & Alcohol test, and a National Police Check.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds