Asphalt Technical Lead - Product Support

About the role

As the Asphalt Technical Lead – Product Support at Vertu Equipment, you'll become the key technical point of contact for Vertu's asphalt product range. This is a hands-on role where you'll be on the tools, in the field and working directly with customers, while also helping build the technical capability of the asphalt division from the ground up. The role covers Victoria initially, with interstate, New Zealand and Pacific travel required from time to time. Asphalt work is often time-critical and performed at night or on weekends, so flexibility around customer breakdowns and paving shifts is important.

Key responsibilities

• Commissioning new profilers, pavers and asphalt plant equipment

• Diagnosing and repairing mechanical, hydraulic, electrical and control system faults

• Providing technical support to customers and service technicians

• Supporting customers during critical paving and profiling operations

• Setting up pavers, screeds, grade control and associated systems

• Providing first-line technical support for asphalt plants and coordinating specialist contractors where required

• Conducting operator and maintenance training

• Managing warranty investigations and technical escalations with SANY

• Mentoring technicians and apprentices as the team grows

• Working closely with Sales, Parts and Service to deliver a strong customer experience

About you

• A trade qualification in Heavy Diesel, Mobile Plant, Plant Mechanics, Fitting & Turning or equivalent

• 3+ years' experience working on heavy mobile plant or similar field-service equipment

• Strong hydraulic and electrical diagnostic skills

• Experience working independently in the field

• Road construction equipment experience

• Experience with asphalt pavers, profilers or asphalt plants is highly desirable

• Experience with screeds, grade control or machine control systems is advantageous

• Exposure to PLCs and electronic control systems is advantageous

• Strong customer communication skills

• A current Australian driver's licence

About us

Vertu Group is one of the fastest-growing heavy machinery dealers in Australasia, representing SANY across Victoria, New Zealand and the Pacific. We're building something different from the traditional equipment dealership — combining great equipment with serious local aftermarket support and a genuine focus on our customers. This role is being established as we build our asphalt business, meaning you'll have a genuine opportunity to shape how we support the product, customers and service team from day one.

Benefits

• Competitive salary package based on experience

• Fully maintained company vehicle

• Fuel card and tolls

• Specialist tooling and field service equipment

• Company phone and laptop

• Uniform and PPE

• SANY factory and product training

• Genuine career progression

• Opportunity to work with new equipment and technology

• A hands-on role with significant responsibility and autonomy