Customer Service Assistant

About us:

San Remo is a market leader in pasta and food manufacturing providing high quality products across our range of iconic brands to our domestic and international customers. San Remo proudly directly employees over 800 Australians which also indirectly creates thousands more jobs all around Australia.

With some of Australia's most well known and loved brands, San Remo continues to enhance its market position with an extensive range of diverse and innovative products.

About the role

We are looking for a full time Customer Service Assistant to join our Team.

In this role you will be exposed to a diverse range of tasks focussed on providing first class service to customers, consumers, external stakeholders and other internal departments.

 Your core duties will include:

• Receiving, processing and recording customer orders taken over the phone, internet or emails;

• Allocating stock and providing confirmations to customers;

• Receiving varied customer enquiries using set scripts and processes;

• Receiving and redirecting external phone calls and confidential emails to relevant departments;

• Supporting other departments by providing general administrative assistance from time to time;

• Greeting guests at reception and helping them sing in;

• Cover reception;

• Managing the daily dispatching of parcels via couriers services

• Placing stock orders;

• Handling internal calls and paging.

 This role offers a great opportunity to grow beyond the role and challenge yourself to grow within a big organisation with many job prospects.

About you:

Skills & Experience

To be successful in this full time role, you will need to demonstrate your proven experience in a customer service or call centre environment and have a strong customer service focus.

Ideally you will have:

• Direct experience in a customer service / call centre environment;

• A high level of energy and drive;

• Excellent communication skills and telephone presence;

• Highly accurate and proficient data entry skills;

• The ability to learn new product ranges and features;

• A real sense of team spirit.

This is a fantastic opportunity to join a vibrant and energetic team. If you have experience in a call centre environment with strong administrative skills and feel that you meet the requirements for the role, you are encouraged to apply today.

 This position is an office based role and does not allow the opportunity to work from home. The core working hours are 8.30 to 5pm.

About the Benefits:

As well as being a part of Australia’s biggest pasta producer in the world, San Remo also offers:

• A rare opportunity to work in  one of Adelaide's biggest Food Manufacturing sites

• A diverse and collective workforce

• Onsite secure parking

• A competitive remuneration package

• The ability to purchase San Remo Brand's products pre-tax at a discounted rate (Includes San Remo, Fantastic, Delights, Aldo's Block wine, Brasilia & Monjava coffee) 

• Early access to Long Service Leave (7 years)

• Service recognition program

• Annual Flu vaccination program 

• Stable long term career opportunity