Medical Receptionist

Are you friendly, organised, and looking to work in a dynamic healthcare environment?

Our long-established specialist medical practice is seeking a friendly and dependable Receptionist to join our team. Previous experience is not essential - we’re looking for someone early in their medical administration career.

This position is part-time, with a minimum of 20 hours per week. Additional hours may be available if requested by the right candidate. A predictable roster will be established to provide certainty wherever possible.

About the role

As one of the main contact points for our patients, you will help create a welcoming and professional experience while supporting the smooth running of the practice on busy clinic days.

Your responsibilities will include:

• Welcoming patients and responding to telephone and online enquiries

• Booking and confirming appointments

• Following up patient requests

• Processing payments

• Accurate data entry into patient records

• Monitoring appointment flow

• Maintaining a clean, organised and well-presented reception area

• Completing filing, mail, stock and general office duties

• Supporting other team members when assistance is needed

Some clinic days are busy and require you to manage several priorities at once. At quieter times, you will be expected to work independently through administrative tasks, prepare for upcoming clinics and identify useful work without waiting to be prompted.

What we are looking for

You may suit this role if you:

• Communicate clearly, respectfully and confidently

• Have strong attention to detail and take accuracy seriously

• Can multitask and remain calm and adaptable when the practice is busy

• Are reliable and punctual

• Are comfortable speaking on the phone

• Learn quickly and are confident using computers

• Take initiative and look for ways to help the team

• Use quieter periods productively without needing constant supervision

• Understand the importance of privacy and confidentiality, and

• Present yourself in a professional manner

This job is suitable for anyone looking to begin a career in medical administration, or a uni student with low contact hours and an interest in medical workplaces.

This role is not suited to someone seeking a more senior administrative position.

About our Practice

We are an established specialist medical practice that has served North Queensland for several decades. Our practice includes a diverse mix of surgeons and other healthcare providers, supported by a team of approximately 10 staff.

We expect a high level of professionalism in our standard of communication, presentation and patient care that reflects the sensitive environment we work in and the trust that our patients place in us.

You will work alongside experienced receptionists and report to the Practice Manager and doctors.

How to apply

Please submit:

1. Your current résumé

2. A cover letter explaining:

   • Why you are interested in working in a medical practice

   • Why you think you are suitable for the role

   • Your preferred weekly hours and availability

Applications will be assessed as they are received, and the position may be filled once a suitable applicant is identified. Only applicants progressing to the interview stage will be contacted.