Food & Beverage Supervisor

Your day-to-day 
OUR PEOPLE 
Room to Have a Great Start 
· Ensure you review and comprehend your job description, ask questions if unsure about your job role
expectations. 
Room to be Involved 
-Provide feedback and share your views, participate in departmental meetings, briefings, read the 
hotel/corporate newsletters. 
-Participation in the employee surveys and assist with continuous improvement activities. 
-Review Guest Surveys (HeartBeat) and support team on improvement initiatives 
-Participate in a local community activity at least once per annum. 
Room to Grow 
· Participate in regular discussions with your Manager/Supervisor regarding your Performance and future 
career path 
· Attend and participate in IHG’s training and development programs 
Room for You 
· Rewarded and recognised for your contribution and valuing the importance of your work.

What we need from you 
Required Skills 
• A high energy level and a passion for guest service 
• A passion for delivering superior results

• Have the ability to take ownership of leading the team, ensuring guest satisfaction and seamless 
execution of event as per guest's requirements.
• Previous experience in a hotel or similar environment is highly desirable.
• A true passion for food & beverage, the hospitality industry and exceeding guest expectations.
• A team player with a positive, can do attitude and strong drive for results whilst working closely with 
the Food & Beverage Attendant colleagues.
• Proactive with problem solving and making smart decisions.
• Highly developed interpersonal and excellent communication skills.
• Ability to work across a range of outlet areas during each shift, multi-tasking and prioritising is 
essential.
• Well organised, planning in advance, ability to adapt and work within operational situation changes.
• Holds a valid Responsible Service of Alcohol and Food Handlers certificates.
• Commitment with flexibility to work a rotational roster that includes early mornings starting at 6.30am, 
afternoons, late evenings when working in Conference & Events sometimes until 1.00 am or 2.00 
am, weekends and public holidays, are all part of the job expectations working in the hospitality 
industry.
• Current valid working rights in Australia.
Qualifications – either completed or currently studying; 
• Diploma in Hotel or Hospitality Management and/or 
• Bachelor’s degree in Hotel Administration, Business Administration or equivalent 

Experience 
• Minimum 2 years of demonstrated high quality guest service experience 
• Experience working with a diverse team of Food & Beverage Attendants and demonstrated 
leadership capabilities
• Competent using Point of Sale Infosys, Property Management System Opera V5, Futurelog ordering 
sytem

How do I deliver this? 
Number of employees supervised 
• Direct - Food & Beverage Attendants

Key Metrics 

Completion of Assigned Tasks and Projects 
• Cost Savings measures 
• Meeting deadlines 
• Hotel Guest Love Performance Metrics
• Brand Standards
• Performance Development Review 
• Guest Satisfaction Survey 
• Annual colleague HeartBeat Survey