Chief Operating Officer – National Healthcare Operations

Build the next generation of specialist healthcare in Australia.

TMJ Clinics Australia is Australia’s largest dedicated TMJ healthcare network.

Founded in 2017, we have grown into a national organisation with 11 clinics across Australia, supported by specialist clinicians, physiotherapists, an in-house digital laboratory and centralised patient services.

We are now expanding into sleep medicine and investing heavily in technology, AI-enabled workflows, digital manufacturing and national growth.

To help realise this vision, we are seeking an exceptional Chief Operating Officer to build the operational platform that will power our next decade of growth.

The Opportunity

Working directly with the Founder & CEO, you will lead national operations and help transform a successful business into a scalable healthcare organisation.

Success in this role means building the systems, leaders and culture required to operate 20, 30 or even 50 locations while maintaining an exceptional patient experience and workplace culture.

Key Responsibilities

National Operations

• Lead operational performance across the clinic network

• Improve utilisation, productivity and profitability

• Standardise systems while supporting local flexibility

• Drive operational consistency across all locations

Growth & Expansion

• Lead new clinic rollout nationally

• Develop scalable opening playbooks

• Coordinate expansion, integration and operational readiness

Leadership

• Recruit, coach and develop operational leaders

• Mentor clinic managers into high-performing business leaders

• Build succession planning and leadership capability

Operational Excellence

• Develop scalable SOPs, KPIs and reporting

• Improve workforce planning, efficiency and patient flow

• Strengthen governance, quality and continuous improvement

Executive Leadership

• Contribute to strategy and Board reporting

• Partner with Finance, Marketing and Clinical Leadership

• Lead major organisational projects and innovation initiatives

About You

You have successfully led and scaled a multi-site organisation.

Whether your background is healthcare or another premium service industry, you understand operational excellence, commercial performance and leadership at scale.

You enjoy creating order from complexity, developing leaders and building systems that people genuinely want to use.

Most importantly, you believe culture is a competitive advantage.

Essential Experience

• Executive operational leadership

• Multi-site business management

• Demonstrated experience scaling organisations

• Strong commercial and financial capability

• Strategic planning, change management and execution

• KPI development and performance leadership

Highly Desirable

Experience in healthcare, dental, medical specialists, allied health or other regulated service industries.

Experience with new site rollout, digital transformation, AI implementation, Lean improvement or acquisition integration will be highly regarded.

Our Culture

We believe high performance and kindness can exist together.

Our leaders coach more than they command, value accountability over bureaucracy and understand that great patient experiences begin with great employee experiences.

Why Join Us?

This is an opportunity to help shape one of Australia’s fastest-growing specialist healthcare organisations.

You will have genuine autonomy to build systems, develop leaders and influence strategy while working directly alongside the Founder & CEO.

If you’re looking for a role where you can build, lead and leave a lasting legacy—not simply maintain an existing operation—we’d love to hear from you.

Remuneration

An attractive executive salary package will be negotiated with the successful candidate. Performance incentives and long-term equity participation may be available for an exceptional applicant.

To Apply

Please submit your resume, together with a brief cover letter outlining your experience leading multi-site organisations, examples of organisations you have helped scale, and your leadership philosophy to ••••@tmjclinics.com.au.