Duty Manager (Experience Leader)

About Us 

GURNER™ Group Wellness

GURNER™ Wellness Group (GWG) is redefining wellness and luxury. Home to the exclusive SAINT and SAINT HAVEN clubs, we deliver 6-star transformative experiences that merge wellness, luxury, and community. At the core of our enriching communities, we inspire human connection, elevated living, and self-empowerment. 

At our SAINT and SAINT HAVEN private clubs, we seamlessly blend scientific innovation with historic wisdom to deliver unparalleled wellness outcomes. Here, luxury, 6-star service, and efficacy converge to support every member's journey to ultimate health and wellbeing.

Excellence is the heartbeat of everything we do—our community, our clubs, our people, and our culture. Every team member is united in a relentless pursuit of being the best, taking accountability, adding value, creating impact, and striving to be better every day. This unwavering commitment to excellence drives the exceptional experiences we deliver to our members.

The SAINT Club

SAINT Private Wellness Club in South Melbourne, a sanctuary designed for Australia’s next generation of elite performers. Whether you are a professional athlete, an aspiring artist, a musician, or a social media influencer, SAINT South Melbourne provides the perfect blend of high-intensity fitness and refined luxury.

At SAINT, you’ll experience a seamless integration of rigorous physical conditioning with spaces designed for relaxation and rejuvenation. Our cutting-edge fitness studios are complemented by tranquil areas for socializing, recharging, and connecting with others who share your passion for excellence and wellness.

Upon entering SAINT, you’ll be welcomed with world-class hospitality and personalized services that cater to your every need. With luxurious amenities, exceptional dining, a fully equipped business club, and vibrant social spaces, every detail has been meticulously crafted to support your lifestyle and elevate your experience.

As we continue to grow and launch our second SAINT club, we remain committed to building a community of individuals who are dedicated to living life to its fullest potential.

 Join us at SAINT South Melbourne, where luxury meets performance, and every visit leaves you feeling energized, connected, and ready to achieve new heights.

The Position

Are you a focused, and switched-on leader with experience as a duty manager or shift supervisor? Are you passionate about the health and wellness industry, and providing unparalleled member experiences with every member, every time? Are you focused on ensuring every member feels a warm, welcoming, and engaging experience that elevates their visit and keeps them coming back? If so, read on. 

As a Duty Manager/Experience Leader your role is all taking charge of our passionate and dedicated team, ensuring our Front of House (FOH) team consistently delivers 6-star service with authenticity and heart. You will be responsible for ensuring that our members and guests needs are not only met but exceeded. This team finds innovative and thoughtful ways elevate the member experience, adding unique and personalised touches suited to the member’s needs, interests and health goals. The FOH Team is responsible for greeting members and guests on arrival and providing thoughtful and meaningful interactions and farewells. If you love making someone's day, this could be the perfect role for you. 

• Lead the day-to-day operation of the Front of House team, ensuring an exceptional and seamless member experience at every touchpoint.

• Create memorable member arrivals and departures, fostering lasting relationships and a strong sense of community.

• Act as the first point of escalation, resolving member enquiries and service challenges with professionalism and care.

• Champion operational excellence by maintaining impeccable presentation, cleanliness and service standards throughout the club.

• Oversee opening and closing procedures, ensuring the club is safe, prepared and operating to the highest standard.

• Support the delivery of premium hospitality offerings, including food and beverage service and wellness amenities.

• Assist with retail operations, inventory management and food and beverage ordering to support the smooth running of the club.

• Train, onboard and mentor new team members, embedding the SAINT service philosophy and operational standards.

• Utilise CRM systems and technology to personalise member interactions and enhance the overall member journey.

• Drive retail and food and beverage sales through authentic recommendations and exceptional service.

• Build strong relationships across all departments to ensure a seamless, collaborative member experience.
  

The Successful Candidate

• You have significant experience in the hospitality industry, including but not limited to hotel and restaurant experience or experience in a spa and wellness centres in concierge or similar roles. Some management experience preferable.

• You have a genuine interest in wellness and health.

• You have a willingness to learn and stay up to date with the latest in health and wellbeing trends and SAINT offerings.

• You are people focused - you are genuine, honest and operate with integrity. You thrive on watching your team succeed and develop their skills and experience.

• You are self-assured, patient, listen intently, speak clearly, and are comfortable communicating at all levels.

• You are driven, perceptive, ask questions and always strive to understand the bigger picture.

• You must be open to working a combination of 8 hours shifts across early mornings (5am starts), nights (9:30pm finish) and/or weekends. 

Employee Benefits: 

• Special team member prices at Haven Organic Wholefoods restaurant and all other GURNER™ Group hospitality venues

• Access to an Employee Assistance Program

If this sounds like an opportunity for you please apply now!