Experience Leader - Saint Haven

The GURNER™ Wellness Group is a global leader in luxury, integrative wellness, and preventative healthcare, driving transformative experiences that empower individuals to live their ultimate life. The purpose of our enriching communities is to inspire human connection, elevated living, and self-empowerment.  

Our Saint Haven private clubs, seamlessly blend scientific innovation with historic wisdom to deliver unparalleled wellness outcomes, where luxury, 6-star service, and efficacy meet to support every member’s journey to optimal health and wellbeing. 

About the Role

As an Experience Leader, you will lead and inspire our passionate Front of House team to deliver a truly elevated member experience with warmth, authenticity, and care. You will ensure every interaction reflects our commitment to exceptional 6-star service, where members and guests feel genuinely welcomed, valued, and supported.

This role is centered around creating memorable and personalised experiences by anticipating member needs and delivering thoughtful touches tailored to their lifestyle, interests, and wellness goals. From the moment a member arrives to their farewell, the Front of House team creates meaningful connections that leave a lasting impression.

• Lead the day-to-day Front of House experience, ensuring seamless operations and exceptional luxury service standards throughout the club.

• Create memorable member journeys by delivering warm welcomes, thoughtful interactions, and personalised farewells that leave a lasting impression.

• Build genuine relationships with members and guests, anticipating their needs and providing tailored support across wellness, classes, and club experiences.

• Maintain immaculate presentation standards across all Front of House and wellness spaces, ensuring every environment feels polished, welcoming, and refined.

• Support an elevated hospitality experience through premium food, beverage, and retail offerings, delivered with confidence, care, and attention to detail.

• Inspire and support the Front of House team through hands-on leadership, training, and a solutions-focused approach that upholds the Saint Haven experience.
  

Who You Are

We are seeking a polished and people-focused hospitality professional with a passion for wellness, luxury service, and creating meaningful member experiences within a premium lifestyle environment.

• Proven experience in luxury hospitality, wellness, hotel, restaurant, concierge, or premium guest experience environments, with leadership experience highly regarded.

• A genuine passion for wellness, health, and creating elevated member experiences.

• A natural curiosity and willingness to continuously learn about emerging wellbeing trends and the Saint Haven offering.

• A people-first approach, leading with warmth, integrity, authenticity, and a genuine desire to see others thrive.

• Strong communication skills with the confidence and emotional intelligence to connect with members, guests, and teams at all levels.

• Proactive, intuitive, and solutions-focused, with the ability to think ahead and understand the bigger picture.