Service Co-Ordinator

Service. Solutions and Standards

Service Coordinator

Location: Murarrie, Queensland

At ASSA ABLOY Entrance Systems, we don’t just keep doors moving — we create seamless, safe, and customer‑first service experiences.

We’re looking for a Service Coordinator superstar to assist at our office in Murarrie Queensland.

If you passionate about delivering exceptional customer service and enjoy building strong relationships? If you thrive in a people‑focused, solutions‑driven role, this opportunity may be for you!

 Why Join ASSA ABLOY?

ASSA ABLOY is the global leader in access solutions, employing nearly 50,000 people across 70+ countries. Our entrance systems power industrial sites, warehouses, logistics hubs, and commercial facilities worldwide.

At ASSA ABLOY Entrance Systems, we invest in our people. We value trade skills, practical experience, curiosity, and a safety‑first mindset. Whether you’re deep in your trade or coming from an adjacent mechanical background, we provide structured training, mentoring, and long‑term stability.

We are proud to build diverse and inclusive teams and welcome people from a wide range of industries and career paths.

The Role

As a Service Coordinator, you will play a pivotal role in the smooth day-to-day operation of our service function. Working closely with the State Manager, you’ll coordinate technicians and sub-contractors, manage schedules. As a customer service expert, you’ll be the trusted voice our customers rely on.

This is a fast‑paced, hands-on role suited to someone who enjoys problem-solving, juggling priorities and keeping people and processes aligned.

 As a Service Coordinator, you will:

• Organise and manage technician schedules for maintenance, quoted jobs, on‑call and emergency work

• Send technicians and subcontractors to jobs to keep things moving smoothly

• Look after subcontractors, including their work, upgrades, quotes and invoices

• Create purchase orders for subcontractor work from scheduled maintenance

• Keep customers in the loop about service and installation timings, and follow up when needed

• Sort out customer issues or pass them on when required (jobs, invoices or installs)

• Coordinate upgrades for key customers

• Keep job details up to date in ServiceM8

• Provide day‑to‑day admin and operational support to the State Manager

• Keep documents, records and files organised and compliant

• Help out with inventory when needed

• Take care of general admin tasks like preparing quotes, answering phones and filing

What You Bring

• 1–3 years’ experience in a similar service coordination, dispatch or scheduling role

• Strong geographic knowledge of your city/state

• Excellent customer service skills with a professional phone manner

• Solid computer skills, including the MS Office suite

• Experience with Exact (advantageous but not essential)

• A current driver’s licence and your own transport

 Personal qualities we value:

• Strong problem-solving skills with a positive, proactive approach

• Excellent time management and the ability to meet deadlines

• Clear, confident communication across all levels

• High attention to detail and accuracy

• Ability to multitask in a fast-paced environment

• A collaborative team player who enjoys supporting others

 What We Offer

• A permanent role with a globally recognised organisation

• A supportive, inclusive and team-oriented workplace

• Ongoing training, feedback and development opportunities

• The chance to grow your role locally, regionally or internationally

• An opportunity to make a meaningful impact in service delivery and customer experience

 Ready to Step Up?

If you’re a proven customer service professional who turns challenges into solutions, apply now and build a future with ASSA ABLOY Entrance Systems — where effort, skill and initiative are genuinely rewarded.

For enquiries: ************@assaabloy.com

To be considered for this role, please submit your application via SEEK only. Applications sent by email will not be reviewed.

Only shortlisted candidates will be contacted.