Technical Support Engineer - SRE

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.
Technical Support EngineerJob DescriptionDownload JD FileJob Title: Technical Support Engineer
Years of Experience: 2-5 YearsJob Summary:We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Site Reliability Engineering (SRE) and expertise in Dynatrace. The ideal candidate will be responsible for providing exceptional technical support, ensuring system reliability, and optimizing performance using Dynatrace and ELK stack. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service to our clients.Responsibilities:Provide technical support for Dynatrace and ELK stack, troubleshooting issues and ensuring optimal performance.Monitor system performance and reliability, implementing improvements as necessary.Collaborate with cross-functional teams to resolve complex technical issues and enhance system capabilities.Document technical processes, solutions, and best practices for future reference.Assist in the deployment and configuration of monitoring tools and systems.Participate in on-call support rotation to address urgent technical issues as they arise.Stay updated with the latest industry trends and technologies related to SRE and monitoring solutions.
Mandatory Skills:Proven experience with Dynatrace as a monitoring and performance management tool.Strong understanding of Site Reliability Engineering principles and practices.Experience with ELK stack (Elasticsearch, Logstash, Kibana) for log management and analysis.Excellent troubleshooting and problem-solving skills.Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
Preferred Skills:Familiarity with cloud platforms (AWS, Azure, GCP) and their monitoring tools.Experience with scripting languages (Python, Bash) for automation tasks.Knowledge of containerization technologies (Docker, Kubernetes).Understanding of networking concepts and protocols.Experience in a customer-facing technical support role.
Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.2-5 years of experience in a technical support or SRE role.Relevant certifications in Dynatrace or related technologies are a plus.If you are passionate about technology and eager to contribute to a dynamic team, we encourage you to apply for this exciting opportunity!