SUPPLY CHAIN OFFICER

Position Title

Supply Chain Officer

Department

Supply Chain

Location:

Perth

Reports To

Supply Chain Manager

Direct Reports

N/A

Written By

Director of Sales

Date

Job Objective:

The Supply Chain Officer supports CAPS Australia’s supply chain operations by coordinating procurement administration, logistics activities, inventory processes, and warehouse support functions. The role ensures the accurate and timely processing of supply chain transactions, effective coordination of freight and logistics, and prompt resolution of operational issues.

Role Scope

This is a cross-functional role working across supply chain, warehouse, and branch operations. The position works closely with internal stakeholders including supply chain, sales, service, and warehouse teams, as well as external suppliers and freight providers.

Duties And Responsibilities

Supply Chain Administration & Coordination

Manage document control systems (UMANGO)?? and maintain accurate recordsAdminister quarantine stock processes and compliance requirementsManage damage in transit and insurance claimsInvestigate shipment and order discrepanciesProcess domestic and international freight invoicesSupport supplier onboarding and data setupMaintain and improve supply chain processes and proceduresAssist with stocktakes and inventory accuracy

Logistics & Freight Coordination

Coordinate freight bookings, returns, and transfersTrack freight movements and manage delaysMaintain container tracking (FCL/LCL) dataOrganise container deliveriesSource freight quotationsManage POD requestsInvestigate freight issues

Warehouse & Inventory Support

Provide warehouse admin support including picking and receiptingAssist with stock discrepancies and inventory controlSupport warehouse organisation and bin locationsProvide relief storeperson support when required

Branch & Administrative Support

Manage incoming and outgoing mailMaintain stationery suppliesProvide general branch admin support

Relationships

Internal:

Supply Chain Manager – for reporting, priorities, issue escalation, and workflow coordination

Supply Chain team – for procurement administration, inventory processes, and supply chain transactions

Warehouse team / Storepersons – for receipting, picking, stock discrepancies, bin locations, and stocktakes

Branch operations / Branch staff – for day-to-day administrative support and coordination of branch activities

Sales team – for order coordination, customer requirements, and resolving shipment/order discrepancies

Service team – for operational support, parts availability, and logistics coordination

Finance / Accounts team – for freight invoice processing, claims, and transaction accuracy

External

Suppliers / Vendors – for supplier onboarding, data setup, purchase support, and order follow-up

Freight providers / Carriers – for bookings, delivery coordination, POD requests, tracking, and issue resolution

Logistics providers / Transport companies – for domestic and international freight movements, returns, and transfers

Insurance providers – for damage in transit and claims management

Qualifications, Experience, Knowledge, Skills, And Abilities

Supply chain or logistics experience

ERP System Experience (Pronto Preferred)

Microsoft Office proficiency

Strong communication and organisation skills