Patient Services Officer (Outpatients Clinics)

About your opportunity

Join a team dedicated to making a difference every day. In this rewarding role, you will provide exceptional, person-centred service to patients, families, and the wider community. Working collaboratively within a supportive administrative team, you will play a vital role in delivering high-quality patient-focused outcomes and seamless organisational support. By embodying our values in every interaction, you will help create a positive, inclusive, and exceptional workplace where both patients and staff can thrive.

About your new employer

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Casual Rate: $50.21 to $55.84 p.h. (AO3)
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Requirements:

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Paula Bailey on (07) 4433 5***.

Apply ONLINE: https:// apply-springboard.health.qld.gov.au/jobs/QLD-TV689728

Applications close: Tuesday, 25 August 2025

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.